Sr. Salesforce Business Analyst - 11086

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

We are seeking a Sr Business Systems Analyst specializing in Salesforce Service Cloud and Professional Services Automation (PSA) to optimize our service delivery and post-sales operations. This role is pivotal in bridging the gap between our Customer Success, Professional Services, and Finance departments.

You will be responsible for gathering requirements, designing scalable processes, and ensuring that our PSA tool and Service Cloud environment provide a 360-degree view of the customer journey from project kickoff to ongoing support.