About the role

Job Title

Operations Manager

Job Description Summary

Job Description

We are seeking an experienced and driven Operations Manager to join our team at Guildhall Shopping Centre in Exeter. This is an exciting opportunity for a facilities management professional who thrives in a client-focused environment and is passionate about leading teams, driving operational excellence and delivering exceptional service standards. Reporting to the Centre Manager, you will play a key role in ensuring the successful delivery of facilities management services, maintaining a safe and compliant shopping centre environment, and enhancing the experience of retailers, visitors and stakeholders.

Roles and Responsibilities

Lead and support Facilities Managers and site-based teams, providing coaching, guidance and performance management to achieve operational excellence.
Ensure the shopping centre remains fully compliant with all statutory and legal requirements, including health and safety regulations, audits, inspections and risk management processes.
Manage contractor performance, ensuring service level agreements, KPIs and quality standards are consistently achieved across all service areas.
Build strong relationships with occupiers, retailers and key stakeholders, acting as a senior point of escalation and ensuring excellent customer service delivery.
Drive financial performance through budget management, service charge administration, cost control and the identification of commercial opportunities.
Support the preparation of proposals and contribute to business development opportunities across the wider portfolio.
Ensure effective management of CAFM systems, service desk activities and operational reporting processes.
Oversee the resolution of complaints, incidents and operational challenges, ensuring timely communication and positive outcomes.
Maintain business continuity and emergency response plans, ensuring the centre is prepared for major incidents and unforeseen events.
Promote sustainability initiatives, continuous improvement and operational best practice throughout the shopping centre environment.
Build and maintain productive relationships with contractors, service partners, local authorities and statutory bodies.
Lead recruitment, succession planning and employee development activities to create a high-performing and engaged team.

Education and Qualifications

IWFM Level 4 Certificate.
IOSH qualified as a minimum.
Membership of a relevant professional body, such as IWFM.
AssocRICS qualification desirable.
Proven experience within Facilities Management, including a minimum of three years in a management-level position.
Strong knowledge of facilities management compliance, contractor management, service charge budgets and health and safety legislation.
Experience managing operational services within a retail, mixed-use or commercial property environment.
Excellent leadership, communication and stakeholder management skills.
Proficiency with CAFM systems and Microsoft Office applications.

If you are an ambitious facilities management leader looking to make a meaningful impact within a vibrant retail destination, we would love to hear from you. Join Cushman & Wakefield at Guildhall Shopping Centre, Exeter, and become part of a global organisation that values integrity, collaboration, innovation and professional development while delivering exceptional experiences for clients, retailers and visitors alike.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”

Aplyr's read

Cushman & Wakefield is a powerhouse in commercial real estate services, attracting professionals skilled in property management, leasing, and investment management globally.
Synthesized from recent postings & public sources

What's promising

•Cushman & Wakefield has a strong global presence, enhancing career opportunities across various regions.
•The company offers diverse roles, from engineering to finance, catering to a wide range of professional interests.
•Recent hires indicate a focus on both traditional real estate roles and emerging fields like automation and robotics.

What to watch

•The real estate market's volatility can impact job stability and growth prospects.
•Limited public information about employee satisfaction and work-life balance.
•Global operations may require flexibility in working hours and travel.

Why Cushman & Wakefield

•Cushman & Wakefield's emphasis on both traditional and innovative roles sets it apart in the real estate sector.
•The company provides opportunities in niche areas like facilities automation and mechatronics.
•Its presence in major markets offers exposure to high-profile projects and clients.

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About Cushman & Wakefield

Cushman & Wakefield

cushmanwakefield.com

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Cushman & Wakefield is a global leader in commercial real estate services, providing a range of services including property management, leasing, and investment management.