Senior Analyst, Collections (Bangkok based, relocated provided)

Get to Know our Team:  

Collections function within the Credit Risk and Collections team is responsible for overdue collections from hotel partners for various product offerings. This is done using a blended approach of utilizing the in-house collections team and external debt collection companies and law firms. This team is expanding, and we are looking for a Collections Specialist – to be part of our inhouse collection team. This role will be based in Bangkok, Thailand. 

The Opportunity: 

As a Collections Specialist, you will be working closely with our hotel partners to ensure collection of outstanding balances owed to Agoda. This will be an Individual contributor role, and you will also get the opportunity to work in close coordination with different stakeholders across Agoda. Additionally, you will also contribute and improve operational and collection efficiency in your respective domain, collaborate with internal stakeholders to implement value to add ideas into practice. You will also get a chance to work on other important projects being run within the team. 

In this role, you’ll be required to:  

• Recovers overdue payments from partners via calls and emails 

• Have strong negotiation skills to convince partners to pay the dues as per the contractual terms 

• Negotiate repayment plans and encourage partners to find mutually acceptable solutions. 

• Meet the monthly assigned collection and outreach targets. 

• Approach challenges in a passionate, innovative, and decisive manner. 

• Possess excellent communication and negotiation skills, as well as the ability to work independently. 

• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda. 

• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system. 

• Taking initiative and capable of devising innovative solutions to enhance collection rates. 

• Contribute effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions. 

• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc. 

What you’ll Need to Succeed 

• 1 - 8 years of debt collection experience. 

• Strong negotiation skills and resilience. 

• Proficient