About the role

Aplyr's Quick Take

This role is about managing relationships with customers using Veeva's CRM suite, ensuring they get the most value from the product. You'll be a trusted advisor, helping clients adopt best practices and identify areas for improvement. This is an individual contributor role focused on customer success.

Good fit

Ideal candidates have a strong background in life sciences and experience in customer success or account management. They should be proactive, relationship-oriented, and comfortable with travel within Japan.

Worth noting

The position emphasizes a commitment to customer success and requires deep industry knowledge, which may limit applicants to those with specific life sciences experience. The company is a public benefit corporation, which could appeal to those interested in socially responsible business practices.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a Customer Success Manager (CSM) to join our team in Japan, focused on ensuring the success of our customers utilizing Vault CRM suite products. We're seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.

As a key member of our CSM team, you'll work closely with customers, acting as a trusted advisor for their CRM related initiatives. In this role, you'll be responsible for fostering strong customer relationships, understanding their success criteria, and guiding them in adopting best practices to achieve their business goals with the CRM suite. You'll proactively identify opportunities for improvement, drive solution adoption, and ensure our customers gain maximum value from their investment. Additionally, you'll proactively track necessary feature enhancements related to Japanese commercial and medical requirements and collaborate with the Product Management team to gather product feedback from customers.

This is a full-time permanent role based in our Japan office. This is a highly customer-facing position, and while your primary work location will be the Japan office, you should be able to travel to customer sites as needed within Japan.

Skills & Tags

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Aplyr's read

Veeva Systems is a cloud software leader in life sciences, attracting professionals passionate about transforming pharmaceutical and biotech operations through innovative digital solutions.
Synthesized from recent postings & public sources

What's promising

•Strong focus on the life sciences sector ensures specialized and relevant solutions.
•Consistent growth driven by demand for digital transformation in pharmaceuticals.
•Reputation for high-quality, industry-specific cloud-based products.

What to watch

•Highly specialized industry focus may limit opportunities for diversification.
•Intense competition from other software providers in the life sciences space.
•Regulatory changes in healthcare can impact business operations and strategy.

Why Veeva

•Pioneers in cloud-based solutions specifically for life sciences.
•Deep integration of compliance and collaboration features tailored to pharmaceuticals.
•Offers a comprehensive suite of products covering multiple facets of life sciences operations.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Veeva

Veeva

veeva.com

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Veeva Systems is a cloud-based software company that specializes in solutions for the global life sciences industry. Their products help pharmaceutical and biotechnology companies streamline their operations, improve compliance, and enhance collaboration across various functions.