Sales and Customer Support Consultant (m/f/d) - Spanish or French and English speaking

As a Sales and Customer Support Consultant you will serve as a point of contact for customer inquiries regarding products, orders, and submissions, coordinating processes across various departments, and assisting field sales representatives. If you enjoy taking initiative, working independently, and making a real impact, this role is for you.

Type of Contract : Maternity Cover for 18 months, starting Sep 1, 2026
 

Why this role matters:

This role is key in ensuring we understand and meet our customer needs and help support and serve our customers in the best possible way.
 

In the role:

• You will act as the primary contact for customer inquiries via email and phone

• You will take full ownership of customer requests, ensuring fast, accurate, and solution-oriented responses

• You will manage and support customer accounts within your assigned region

• You will deliver an exceptional customer experience, consistently exceeding expectations

• You will prepare and manage quotations, entering and maintaining data in our billing systems

• You will proactively inform customers about new products, services, and processes

• You will work closely with internal teams (logistics, laboratory, billing) to coordinate end-to-end processes smoothly

• You will build and strengthen long-term customer relationships in collaboration with the field sales team

• You will maintain and update customer data in Salesforce, ensuring high data quality

What You Need to Succeed

• This role requires someone who can speak either fluent Spanish or French or both.

• You are proficient in using common Microsoft Office programs.

• You have completed vocational training as an office clerk or have a degree in life sciences or veterinary sciences.

• You possess a strong service-oriented mindset, and verbal and written communication in French or Spanish and English are among your strengths.

• You are motivated and enjoy working in a team. Moreover, you are not a fan of routine and love to be presented with new challenges.

• Your thinking and working style is characterized by both creativity and empathy, yet it is very detailed and precise.

• You have problem-solving and analytical skills.

• You can work independently and as part of a team.

• As this position is remote you will need a quiet office space with good internet connection at your home address.

What you can expect from us:

• You will be provided with the technical equipment necessary to perform the role virtually.

• Depending on your country location, IDEXX offers a range of additional benefits.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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