Director of Pool & Beach

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role

About the role

What you will do

• Provide strategic direction and oversight of all Pool, Beach, and Watersports operations.
• Develop and execute departmental goals aligned with the hotel’s business strategy.
• Ensure seamless day-to-day operations while maintaining a long-term vision for service excellence.
• Monitor service standards, operational procedures, and guest satisfaction metrics.
• Analyze performance data and implement continuous improvement initiatives.
• Oversee scheduling, programming, seasonal activations, and staffing strategies based on occupancy and revenue forecasts.
• Ensure all recreational areas remain clean, safe, well-maintained, and brand-compliant.
• Oversee setup and execution of beach events, private functions, wellness activations, and group experiences.
• Ensure daily inspections of facilities and equipment are conducted and documented.
• Maintain effective inventory management and procurement controls.

• Champion Forbes, LQA, and brand service standards, ensuring consistent execution.
• Lead by example in delivering personalized, anticipatory luxury service.
• Proactively resolve guest concerns and implement service recovery strategies.
• Drive innovation in guest programming and recreational experiences.
• Ensure seamless coordination of rentals, watersports activities, and billing processes.

• Develop and manage the departmental budget.
• Drive revenue opportunities through programming, activations, and upselling initiatives.
• Monitor payroll, productivity, and cost controls to maximize profitability.
• Ensure proper asset management and capital planning.
• Identify opportunities for operational efficiencies and revenue growth.

• Build, lead, and inspire a high-performing, service-driven team.
• Oversee recruitment in collaboration with People & Culture.
• Develop succession plans and individual development pathways.
• Conduct performance evaluations and ensure accountability at all levels.
• Foster a culture of collaboration, inclusion, and continuous improvement.
• Ensure consistent training programs, including annual retraining and safety certifications.
• Maintain strong departmental coverage and workforce planning.

• Ensure all watersports operations meet safety, compliance, and regulatory standards.
• Oversee regular inspections of equipment and facilities.
• Maintain up-to-date knowledge of all watersports activities and risk mitigation protocols.
• Ensure team readiness to respond to water-related emergencies.
• Maintain valid First Aid and CPR certification and ensure team compliance.

• Maintain strong communication with F&B, Engineering, Housekeeping, Security, Events and People & Culture teams.
• Coordinate preventive maintenance and capital improvement projects.

• Ensure full compliance with all Health & Safety regulations.
• Maintain awareness of departmental risk assessments.
• Ensure adherence to hotel fire, emergency, and natural disaster procedures.
• Immediately report and document hazards, incidents, and accidents.

What you bring

• Minimum 5–7 years of progressive leadership experience in luxury hospitality.
• Minimum 3–5 years in a senior management role overseeing Pool, Beach, Recreation, or Resort Operations.
• Proven experience managing large teams and departmental budgets.
• Strong background in beachfront, watersports, or resort recreational operations preferred.
• Experience with Forbes and LQA standards strongly preferred.

• Executive presence and decision-making capability.
• Strong coaching and performance management skills.
• Excellent communication and conflict resolution abilities.
• High emotional intelligence and service orientation.

• Budgeting, forecasting, and cost-control expertise.
• Knowledge of POS systems and operational technology.
• Strong understanding of inventory and asset management.
• Ability to analyze performance metrics and implement improvements.

• Professional appearance and conduct.
• Ability to perform under pressure in a dynamic resort environment.
• Strong organizational and strategic planning skills.
• Comfortable working outdoors and in a beachfront setting.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Schedule & Hours: