Director, Community Systems

About Praxis

Praxis began in 2011 with a desire to support and equip Christian entrepreneurs and has grown steadily into a 25+ person, NY-centric team advancing the redemptive quests of founders, funders, and innovators motivated by their faith to address the major issues of our time. As a $12M+/year nonprofit with ambitious growth plans, we're expanding our venture-building work globally, organizing around the major issues of our time, and building media and more to activate the redemptive potential of Christians around the world. We see our team as the first carriers of the mission, building an organization that is great to work at, excellent in its craft, and redemptive in its finances as well as its programs.

Hear more about this role from Dan Reed, the Partner, Capital.

The Role

This role reports to Dan Reed, the Partner, Capital at Praxis. As Director, Community Systems, you will lead a senior strategic role responsible for building and stewarding the systems, data infrastructure, and communications workflows that power Praxis's community at scale. This is not a traditional “operations” role — it is a community architecture role, designed for someone who understands that a healthy ecosystem requires healthy systems.

Praxis cultivates a dense, global network of founders, funders, venture builders, thinkers, and creatives. The Director, Community Systems is responsible for owning the systems and tools that underpin the community’s ability to connect and work on shared projects together, while building the workflows that allow Praxis to be effective and efficient to this end.

The role also owns Praxis’s communications infrastructure, including the systems and tools that ensure the right messages reach the core community at the right time, across relational outreach, personalized invitations, and custom digests. As an organization that is deeply engaged in building, prototyping, and integrating AI-powered solutions, this role will be a key driver of intelligent approaches across community and communications workflows.

The Kind of Person Who Thrives in This Role

Sees data as relationships

You understand that data systems are only as good as the human intelligence behind it. You bring genuine curiosity to understanding who is in the community, what they’re working on, and how Praxis can be supportive to their work — and you build systems that make that knowledge accessible and evolving.

Finds joy in discovering what emerges from complexity

You get real satisfaction from taking a tangled workflow or a messy database and transforming it into something architecturally beautiful. You can’t help but geek out over an elegant Airtable automation, a precisely segmented communications list, or a perfectly designed introduction framework.

Thinks in systems, not just tasks

You naturally see connections between different parts of the organization. When you solve a problem you’re always asking: “should this solution be made repeatable and if so, how?”

Values being a multiplier

You understand that your role exists to amplify others’ effectiveness. The best days are when your behind-the-scenes infrastructure allows program teams to seamlessly make a high-impact introduction, send a perfectly timed email, or track a community member from first touchpoint to funded venture.

Communicates with patience and clarity

You can explain technical concepts to non-technical people without making them feel foolish. You write clear documentation and enjoy acting as a coach or teacher when rolling out new systems.

Thinks like a detective

When something breaks or a community member falls through the cracks, you’re curious rather than frustrated. You enjoy troubleshooting, investigating root causes, and finding elegant solutions that prevent the same gap from appearing twice.

Key Areas of Responsibility

Community Systems & Data Infrastructure (50%)

Community Data Architecture & System

• Own and continuously evolve Praxis’s database (Airtable) as the authoritative system of record for community relationships, capturing relationship depth, engagement history, and possible contributions
• Conduct ongoing internal research to identify pain points in community workflows and build project plans for improvements
• Ensure data hygiene across tools and cross-team usability, building toward a shared organizational view of the community
• Identify and oversee technical contractors as needed for system improvements

Engagement Workflow & Community Health

• Design and operate inbound community cultivation workflows — how new members are captured and drawn into formation and activation pathways
• Build and manage engagement cadences that keep the community warm, informed, and connected between major touchpoints
• Develop community health dashboards that give leadership visibility into relationship depth, engagement levels, and ecosystem activity
• Identify and implement AI-driven automation in community workflows; train team members on AI-enabled tools (Claude, Granola, Perplexity)

Communications Systems & Infrastructure (25%)

Communications Tooling & Infrastructure

• Own and optimize the communications stack — including MixMax and email sequencing tools — enabling consistent, personalized outreach
• Build and maintain segmentation logic and contact management workflows ensuring the right messages reach the right members
• Develop and maintain templates, sequences, and cadences for recurring communications in partnership with initiative leaders
• Monitor integrations between communications tools and the CRM, ensuring outreach activity informs community intelligence

AI-Powered Communications Workflows

• Identify and implement AI-driven workflows that accelerate communications production — from drafting to personalization to segmentation
• Train team members on AI-enabled tools, reducing administrative friction across program and community teams
• Research and evaluate new communications technologies aligned with organizational budget and mission

Project Production & Outcome Facilitation (25%)

Connection & Introduction Infrastructure

• Build and operate systems that surface community needs — capital, talent, expertise, design sessions, etc.
• Develop frameworks for how Praxis facilitates high-quality, timely introductions across founders, funders, and builders
• Maintain visibility into active projects and ventures, enabling proactive rather than reactive support

Outcome Tracking & Ecosystem Reporting

• Build and maintain reporting infrastructure tracking project outcomes, ecosystem activity, and community impact
• Partner with Development Operations on the intersection of community data and fundraising intelligence
• Develop dashboards and reporting rhythms giving leadership a clear picture of ecosystem health and return on community investment
• Serve as systems partner to the Directors of Experiences and Engagement, ensuring event and program data flows into shared community systems

Critical Near Term Projects

• Immersion in our existing data structures and workflows across all tools and platforms, developing a clear and documented understanding of how information flows through the organization.
• Assess workflows to identify quick-win opportunities for efficiency gains, and translate findings into actionable solutions
• Design and implement improved workflows for how we manage, and deliver communications to our community, including clearer processes, ownership, and tooling.

Expected Competencies for the Role

• 7+ years in technology, operations, or ecosystem development, ideally in a network-centric organization where relationship capital is central to outcomes (philanthropy, venture capital, or impact-oriented ventures)
• Deep expertise designing and maintaining complex databases, including automations, interface design, and data architecture
• Demonstrated experience building communications infrastructure at scale
• Skillfully and comfortably use the Praxis set of digital tools, including Google Suite, Airtable, Slack, Asana, MixMax, Notion, and Dropbox
• Systems thinking mindset with the ability to design workflows that are elegant and resilient
• Experience with building AI-embedded tools from the ground up
• Strong written and verbal communication skills with a service orientation toward internal stakeholders
• Ability to balance multiple priorities across community, communications, and project production

What Success Looks Like

Success in this role is measured by your ability to be the connective tissue of the Praxis community by reducing friction so dramatically that program teams can focus entirely on mission-critical work while the community feels genuinely known, cared for, and connected. Concretely, you’ll know you’re succeeding when:

• Praxis has a data system that is genuinely trusted as the organizational source of truth for community relationships, with high adoption and clean data across all three initiatives
• Community engagement cadences are running consistently and measurably improving relationship depth and member activation
• The introductions and connections Praxis facilitates are faster, more targeted, and more impactful, with outcomes tracked and visible to leadership
• Communications infrastructure allows program teams to reach the right community members with personalized, timely messages without burdening recipients with communications overload
• AI-powered workflows have demonstrably reduced overhead and increased velocity across community and communications work

Additional Details

Location: New York City, NY (Manhattan HQ preferred); remote considered

Travel:

• 15–25 days/year including team meetings and events
• Quarterly team meetings at NYC HQ
• Annual Summit in Napa Valley, CA
• Potentially 1–2 other Praxis events throughout the year
• All travel expenses covered by Praxis

Reports to: Partner, Capital

Compensation

• Range: $115,000–$140,000 based on experience and location (HQ-based candidates are paid more).
• For all Praxis roles, we are open to candidates who are ‘outside of range’. That is to say, growth-minded applicants at an earlier stage of career and comp, or candidates with experience above the highest end of the job description and compensation range, are welcome & encouraged to apply.
• Comprehensive benefits including fully paid health insurance for families
• 5% matching 401k
• Flexible vacation policy

Cultural Alignment

Praxis finds its theological identity most clearly stated in the Lausanne Covenant (1974) and the Cape Town Commitment (2010). All Praxis staff and program participants are asked to affirm The Apostles’ Creed as a statement of their own beliefs. The ideal candidate will demonstrate alignment with the above, as well as our mission to advance redemptive entrepreneurship. We’re seeking a leader who combines operational excellence with a spirit of humility and service, contributing to our vision of building an organization that embodies redemptive principles in all aspects of its work and culture, which includes shared rhythms such as daily team prayer and a company-wide weekly Sabbath, as detailed in our Rule of Life for Redemptive Entrepreneurs (rule.praxislabs.org).

Praxis is an equal opportunity employer committed to building a diverse and inclusive team. We believe that the work of awakening redemptive imagination is strongest when it draws from the full breadth of God’s people.