Clinical Operations Manager (RN)

Role: Clinical Operations Manager (RN)

 

About Tia

Tia is a full-stack women's healthcare business that builds products, tools and clinical services virtually and in person to help every woman be her own patient advocate and get meaningfully better healthcare. We’re putting the soul back in medicine, one patient and one provider at a time through a care philosophy that is reimagined to listen to and empower women to actively take control of their healthcare. The care philosophy that supports our patients is also built to support clinicians who are the heart and soul of the care Tia is able to provide. In order to do that - we need YOU!

 

About the role:

We are looking for a Clinical Operations Manager (RN) to architect the systems and processes that power our registered nursing and clinical operations functions. This role combines strategic leadership, process improvement, workforce planning, building the infrastructure that drives quality,  and cross functional partnership to ensure scalable, efficient, compliant, and patient-centered delivery across our care continuum. The ideal candidate is a seasoned RN with strong operational experience, excellent cross-functional partnership skills, and a passion for improving care delivery in a high-growth health tech environment.

Key Responsibilities

 

Scalable Operational Leadership 

• Provide operational leadership to Tia’s RN team - partnering with the current RN associate manager + clinical leads to ensure consistent, high-quality and scalable clinical practice aligned with Tia’s standards, protocols, and regulatory requirements. You will define the processes, systems and pathways to drive predictable outcomes for the RN org and other clinical operational projects and initiatives. 
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's.
• Develop and implement scalable onboarding, training and ongoing competency programs for Tia’s RN function
• Develop and implement operational plans that scale RN functions, improve throughput, and enhance patient/provider experiences. Drive appropriate standardization to achieve results

 

Workflow Management + Performance

• Identify key metrics and implement dashboards to monitor clinical performance, quality, utilization, and operational efficiency.
• Facilitate RN  workflows, develop SOPs, and monitor performance 
• Monitor operational and quality dashboards and queue performance; identify trends and implement process improvements.
• Build a culture of high ownership and high accountability through clear role design, outcomes and metrics

Cross Functional Partnership + Quality Improvement 

• Partner with cross-functional stakeholders (Product, Care Coordination, Clinical Care Delivery, etc) to integrate clinical operations with company goals.
• Lead QI initiatives as appropriate across the care delivery + operations org that support Tia’s goals. This may include leading root cause analyses of clinical processes  and implementing improvement plans to ensure scalable high quality care.

Asynchronous Nursing Care + Compliance

• This is a player coach role where a small portion of your time will be spent delivering high quality asynchronous nursing care to Tia’s patients as necessary to understand workflows and support the RN team
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• Active, unrestricted RN license in CA, NY and AZ - or active licensure in at least CA or NY and willingness to obtain the other licenses
• 5+ years of clinical nursing experience with progressive operational or leadership responsibilities. This role requires proven operational experience managing RN, MA or