Business Account Specialist - Federal Sales

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a key member of our Federal (FED) Public Sector team, you will be the primary engine driving growth and stability within our government account base. You aren’t just managing accounts; you are a strategic partner to our Federal clients, navigating complex procurement landscapes to ensure our solutions meet their mission-critical needs. You will balance proactive prospecting with high-touch sales support to turn prospects into partners and current customers into lifelong advocates.

Strategic Business Development

• Grow the Portfolio: Proactively prospect within your assigned territory to identify new opportunities and expand our footprint through targeted upsell and cross-sell initiatives.

• Sales Orchestration: Partner closely with Sales Leadership to develop account strategies, assist in closing complex opportunities, and provide the technical/administrative support needed to win.

• Market Insight: Identify high-impact opportunities for Senior Client Partners to engage in person, acting as the "eyes and ears" of your account base.

Operational Excellence & Lifecycle Management

• Full-Cycle Oversight: Own the administrative lifecycle of the sale, including contract quoting, billing accuracy, implementation, and migration support.

• Process Education: Collaborate with Sales Operations to master internal workflows and educate customers on our federal procurement processes.

• Advocacy & Resolution: Serve as the primary point of contact for customer concerns, providing swift problem resolution and recommending tailored solutions that drive success.

Platform Adoption & Engagement

• Drive Value Realization: Empower FED customers to get the most out of our tools by leading training sessions on self-service portals, billing systems, and new feature adoption.

• Prioritize Impact: Manage and triage service requests by assessing their impact on the customer’s overarching mission and business outcomes.

• Relationship Management: Maintain high-frequency engagement with your accounts, ensuring we are consistently meeting their evolving needs.

• Prospect within your assigned account base while partnering with the sales and support teams to close opportunities, assist with inquiries and provide a great customer experience.

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!

• Best in class medical, dental and vision

• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.

• Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.

• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives

• Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)

• 8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)

• Up to $8k per year in tuition assistance

• Expand your knowledge through various industry certifications through Verizon’s Get Certified program

• Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more. 

• From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

Too good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.

What we’re looking for...

You have the drive and enthusiasm to win new business. You don’t mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first class technical solutions energizes you. A fast-paced environment when you are multitasking to get everything done is where you do your best work.

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• A valid driver’s license.

• Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

• A degree.

• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our FED sales representatives.

• Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time.

• Experience prospecting, selling, sales support, and problem resolution for business accounts.

• Experience in hunting for new business and partnering with the sales team to close the sale.

• Have experience finding ways to grow the business with existing customers.

• Familiarity with crafting programs with products that will wow our customers.

• Experience in supporting the resolution of customer problems and recommending solutions.

• Managed sales tracking and managed making appointments for a sales team.

Where you'll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.