About the role

Aplyr's Quick Take

This role is for a Technical Support Analyst focused on providing support and implementing projects for corporate clients, primarily using Aspel and Microsoft 365. You'll troubleshoot issues, install and configure software, and ensure customer satisfaction while meeting productivity metrics. It's an individual contributor role with a mix of technical and communication tasks.

Good fit

Ideal candidates have prior technical support experience and a solid understanding of Aspel and Microsoft 365. A background in database management and a proactive, customer-oriented approach will help you thrive here.

Worth noting

The position requires a presence in the office in Lomas de Chapultepec, which may be a downside for those seeking remote work. There's also a productivity bonus, which could be a nice incentive.

Empresa líder en soluciones tecnológicas y partner de Aspel busca un Analista de Soporte Técnico para dar soporte y acompañar la implementación de proyectos con clientes corporativos.

El rol implica conocimiento técnico sólido, capacidad de soporte e instalación, y excelentes habilidades de comunicación.

Responsabilidades:

Resolver incidencias de sistemas Aspel y plataforma Microsoft 365.
Instalar, configurar y dar soporte a soluciones Aspel después de la venta.
Traducir, ajustar y migrar bases de datos (SQL, Firebird).
Asegurar el cumplimiento de tiempos, tickets y métricas de productividad.
Colaborar con otros equipos para asegurar una experiencia fluida al cliente.
Realizar cursos, certificaciones y capacitaciones técnicas periódicas.

Requisitos:

Experiencia previa en soporte técnico (excluyente).
Sólido dominio de Aspel (deseado, no excluyente).
Conocimientos entornos Azure y/o AWS.
Soporte e instalación de Microsoft 365. (deseado)
Conocimiento intermedio de SQL, Firebird y bases de datos. (excluyente)
Excel intermedio.
Inglés (Deseable)
Residir en CDMX o alrededores.

Acerca de la posición:

Horario: Lunes a viernes de 8:30 a 18:30 CDMX (Sábados de 9:30 a 14:30 Home Office).
Modalidad: Presencial en Lomas de Chapultepec.
Contratación: Relación de dependencia con prestaciones de ley.
Bono por productividad

Si cumplís con los requisitos y estás interesado en esta emocionante oportunidad, aplicá en www.rehire.ar/jobs y enviá tu CV!

Skills & Tags

aws azure product

Aplyr's read

Rehire Solutions specializes in workforce management and employee re-engagement, attracting diverse talent from digital marketing to IoT engineering.
Synthesized from recent postings & public sources

What's promising

•Rehire Solutions offers innovative HR solutions, focusing on employee re-engagement.
•The company hires for a wide range of roles, indicating diverse opportunities.
•Remote work options are available for several positions, offering flexibility.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential instability due to high variability in job types and locations.
•Rehire Solutions is not widely recognized in the HR industry.

Why Rehire Solutions

•Specializes in both digital marketing and IoT engineering roles.
•Focuses on re-engaging employees, a niche within workforce management.
•Offers unique roles like Commercial Ganadero Regional and IoT Prototyping Engineer.

Aplyr’s read is generated by AI from public sources. Was it useful?