Head of Key Account Management

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

You will be responsible for leading the charge in shaping the future of Q-Commerce in Nigeria. As our Top Account Manager, you'll drive strategic partner growth, steer high-impact partnerships, and lead one of the most critical commercial teams at Glovo - Account Managers - from great to excellent.

THE JOURNEY

• Lead a high-performing team of 8+ Account Managers and Senior AMs, coaching them to deliver measurable impact through strategic partner performance, operational excellence, and revenue growth.
• Shape and execute our long-term partner commercial strategy: growth plans, promotional strategies, advertising strategies, and data-led partner segmentation.
• Own and drive the P&L of Glovo’s top partners and champion strategic partner relationships, from negotiation to retention, to ensure we are the platform of choice for Nigeria’s biggest and most influential restaurants.
• Monitor and improve key business KPIs: GMV growth, partners ads investment & ROAS, and coverage/expansion, constantly driving team’s commercial excellence.
• Set the gold standard for Account Management practices at Glovo Nigeria and beyond.

WHAT YOU WILL BRING TO THE RIDE

• You have a solid experience in fast-paced environments (startup, investment banking, top consulting firms or top tech companies)
• Relevant experience leading cross functional or commercial teams of 5+ people
• A data-driven mentality, taking decisions based on data and using good business judgment when necessary
• A growth obsession, you know how to create value, drive ROI, and scale operations sustainably
• The ability to influence at all levels, from internal stakeholders to C-level partners
• You're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented with a hands-on spirit.
• A reputation as a people-first leader: you inspire, coach, and stretch your team to grow.
• You find smart solutions to complex and multi-disciplinary challenges with a great critical-thinking
• You have an ambition that makes some people think you're crazy because you are ahead of the edge while inspiring the vast majority

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embraci