Head of Buyer Engagement

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
This role supports eBay’s strategy to reinvent the future of ecommerce for enthusiasts through relevant, scalable and magical experiences. The focus is on improving enthusiast buyer health and end-to-end customer experience by combining analytics, marketing, and product experience levers. The role works closely with cross-functional teams including Analytics, Product Marketing, CRM, and Global Shipping to deliver impactful improvements across buyer journeys.

What you will accomplish:

• Identify and implement key levers to improve enthusiast buyer health and drive sustainable growth

• Partner with Analytics to track buyer health metrics and prioritize the most impactful opportunities

• Increase engagement of enthusiast buyers through marketing and user experience improvements

• Improve end-to-end buyer experience by identifying and addressing drivers of customer satisfaction (CSAT)

• Develop and execute plans to resolve CSAT issues across domestic and international segments, including Focus Experiences and enthusiast audiences

• Enhance retail standards and delivery experience by ensuring clear, reliable, and consistent buyer-facing information across all touchpoints

• Collaborate with partner teams to support launches (e.g., eBay Live, Global Shipping, product releases) and drive adoption and engagement
   

What you will bring:

• Experience using data and analytics to identify growth opportunities and inform decision-making

• Ability to translate customer insights into actionable improvements in user experience and engagement

• Experience working cross-functionally with teams such as marketing, product, analytics, or operations

• Understanding of customer satisfaction metrics (e.g., CSAT) and how to improve customer experience outcomes

• Strong communication and collaboration skills across diverse stakeholder groups

• Experience supporting product or program launches, including go-to-market coordination

• Ability to manage multiple initiatives across different buyer segments and experiences (e.g., FC, C2C, Live)

#LI-SH1

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.