Head of Operations, Strategy & Finance - Croatia (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

 

YOUR MISSION

We are looking for a strategic, data-driven, and 360° leader to take over the dual responsibility of Operations and Finance for Glovo Croatia.

As the Head of Operations, Finance & Strategy, you will be the General Manager’s right hand. Your mission is to achieve best-in-class delivery performance while ensuring the financial health and profitability of the country. You will turn complex data into real impact—improving courier earnings and customer experience while meticulously managing the P&L, budgeting, and strategic growth projects.

 

THE JOURNEY

Strategic Leadership & Growth

• Drive the strategic agenda for Croatia, identifying growth opportunities and shaping long-term plans aligned with the global vision.
• Act as the primary point of contact for HQ on all financial, accounting, and operational performance statements.
• Assess new business opportunities, new vertical developments, and lead the incubation of special projects.

Operational Excellence

• Analyse operational data obsessively to optimize delivery time, courier efficiency, and price per order.
• Manage the supply chain status to ensure a "WOW!" customer experience and operational standards.
• Collaborate with third-party logistics providers (3PLs) to ensure seamless service quality.

Financial Steering & Profitability

• Full ownership of the Country P&L: prepare and present monthly, quarterly, and annual financial reports, analyzing forecasts vs. deviations.
• Lead cross-functional projects focused on improving profitability and cost-saving plans.
• Oversee treasury, financial policies, and coordinate the preparation of Financial Statements in compliance with Local GAAP.
• Supervise relationships with external auditors, administrations, and consultants.

Team Leadership & Culture

• Lead and mentor a high-performing team across Operations and Finance, fostering a culture of ownership and excellence.
• Participate in hiring, training, and professional development of local talent.

 

WHAT YOU WILL BRING TO THE RIDE

• Experience: 7+ years of professional experience in Op