Customer Success Manager – Clinical Solutions

Descripción 

Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine. In order to improve professional practice, reduce care variability, and engage patients. Optimizing care delivery, patient experience, and financial outcomes. 

About the Role 

The successful candidate will join the Clinical Solutions team, helping deliver quality products and services supporting Clinical Solutions portfolio. 

Responsibilities 

• Leverage relationships with key stakeholders within accounts to support renewals efforts. 

• Introduce key stakeholders to the (Renewals) Account Managers for wider sales conversations. 

• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer. 

• Participate in regional events developed to enhance visibility of Elsevier and more broadly increase Elsevier’s thought leadership profile. 

• Develop joint plans for strategic customer success. 

• Investigate and understand customers' needs and preferences to develop a customised success strategy. 

• Identify account-specific key metrics to track progress and adjust success plans as needed to deliver results. 

• Support New Sales trials with training and lead generating activities on a punctual basis. 

Skills and Behaviors 

• Curious and willing to challenge the status quo to provide better outcomes. 

• Able to take initiative, work independently and manage multiple deadlines. 

• English is a must. 

• 1-2 years of client-facing experience, ideally in Customer Success or Account Management. 

• Able to communicate with and influence stakeholders and global teams. 

• Excellent problem-solving skills and ability to exercise initiative. 

• Excellent communication skills with a positive/“can do” attitude. 

• Self-motivated, highly organized, able to prioritize and multitask. 

• Passionate about delivering a world-class customer experience. 

• Enthusiastic, creative and able to inspire customers and colleagues. 

Work in a way that works for you 

We promote a healthy work/life balance across the organization. We offer numerous wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and flexible hours to help employees meet responsibilities and long-term goals.