Manager, Field Operations, Firehouse Subs, LAC

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview:
The Manager, Field Operations is responsible for driving operational excellence and supporting franchise partners across a designated region. Acting as an in-house expert on restaurant operations, standards, and best practices, this role collaborates closely with franchise leadership teams to enhance guest satisfaction, improve profitability, and uphold brand standards. Reporting to the Senior Manager, this position provides hands-on guidance in brand standards, training, and operational improvements, ensuring that franchisees have the tools and resources needed to succeed.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Key Responsibilities:

• Execute and uphold brand standard operating procedures, with comprehensive knowledge of the Operations Manual.
• Conduct regular restaurant visits to ensure compliance with food safety, cleanliness, and operational standards.
• Provide actionable insights to address any deviations and support franchisees in maintaining brand excellence.
• Lead training initiatives, including classroom and digital programs, to support restaurant managers and team members in operational best practices.
• Collaborate with cross-functional teams to design, develop, and facilitate training content tailored to brand standards and business needs.
• Champion ongoing learning and development for restaurant teams to improve service quality, guest satisfaction, and overall restaurant performance.
• Identify operational areas for improvement and collaborate with franchisees to implement best practices aimed at increasing efficiency, speed of service, and guest satisfaction.
• Utilize data analytics to monitor key performance indicators (KPIs) such as Speed of Service (SOS), Guest Satisfaction, and profitability metrics.
• Conduct business reviews, provide strategic recommendations, and develop action plans to address operational gaps.
• Act as a key liaison between franchisees, internal departments (Marketing, Supply Chain, Technology), and external vendors to support seamless implementation of new initiatives and process improvements.
• Coordinate and manage operational projects from concept through execution, ensuring alignment with company goals and timelines.
• Support national and regional initiatives, product launches, and system-wide training efforts to drive consistent execution across all restaurants.

Skills & Qualifications:

• Bachelor’s degree (or equivalent) in Business Administration, Marketing, others acceptable if other requirements are met
• 4+ years of experience in QSR operations, including multi-unit or franchise management in corporate or field settings.
• Strong business and financial acumen, with the ability to create analysis, generate insights, analyze and interpret operational data to drive decisions.
• Creative problem-solving skills
• Proficiency in Microsoft Office (Excel and PowerPoint required); experience with SQL, R, Python, and Power BI is an asset.
• Strong data-driven mindset with the ability to interpret analytics and leverage data for strategic decision-making.
• Excellent written and verbal communication skills and an ability to communicate effectively and professionally with all levels of the organization.
• Start-up mentality, eager to move quickly, act autonomously, and work with a lean team.
• Passionate advocate for exceptional guest experiences and customer loyalty.
• Strong leadership skills with the ability to influence without authority and relate to franchise owners, team members, agencies, and everyone in between
• You are a Food Lover: trying new menu, cooking, or eating are amongst your life passions
• Entrepreneurial spirit with “it’s always Day 1” mindset
• Fluency in English and Spanish is required; additional languages (e.g., Portuguese) are a plus.

#Firehouse

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.