Service Repair Support Specialist

We are looking for a detail-oriented Service Repair Support Specialist to join our service organization in Budapest.

In this role, you will manage service sales leads from first contact through to order creation, while supporting subcontractor coordination, tender preparation, and the entire life-cycle. You will also play a key role in supporting the invoicing and collection process, ensuring timely follow-up on outstanding payments.

You will work closely with technicians, internal stakeholders, external partners, and customers, playing a key role in ensuring accurate offers, smooth order processing, and a high level of customer satisfaction.

This position is well suited for someone who enjoys structured administrative work, has a customer-focused mindset, and feels comfortable working with digital systems and operational processes.

Key Responsibilities

• Manage service and sales leads from intake to order creation

• Validate lead information and prepare service offers and tenders

• Communicate with customers and follow up to secure orders

• Create and maintain work and service orders

• Support subcontractor and service administration, including documentation and invoicing

• Follow up on issued invoices and support the collection process in cooperation with finance and customers

• Coordinate closely with internal teams to ensure accurate and timely service delivery

• Maintain records and manage shared communication channels

• Act as Key User of the internal tendering tool

Skills & Experience

• Experience in service sales support, administration, or operations

• Strong customer service and communication skills

• High attention to detail and good organizational abilities

• Proactive, can‑do attitude with a solution‑oriented mindset

• Comfortable working with digital tools and systems

• Holistic and complex way of thinking

• Fluent English (written and spoken)

• Knowledge of CRM and ERP systems are a big advantage

Our offer:

• Opportunities for professional development and growth through training programs, workshops, and career advancement opportunities

• Collaborative and supportive work environment that promotes teamwork, open communication, and knowledge sharing

• Traveling support

• Mobile phone, notebook

• Office work

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/