CCR Service Account Rep.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and greater customer satisfaction.

How you will do it

• Adhere to current Johnson Controls policies, procedures, products, programs and services.

• Manage all retention activities within an assigned service agreement customer base of $2M-$3M.

• Take responsibility for retention, customer satisfaction and growth within the customer base

• Deliver increased sales against an assigned quota.

• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

• Interface effectively with district operations to deliver and improve service delivery.

• Determine customer needs and develop sales strategies to meet those needs.

• Report progress and metrics to sales, operations and corporate teams on a weekly and monthly basis.

What we look for

Required

• Lifelong learner
• Safety-conscious driver
• Integrity focused
• Computer literate
• High school diploma
• Excellent communication skills
• Ability to produce high-quality work in a timely manner
• Tech-savvy
• High degree of self-discipline and motivation
• Critical thinking and problem-solving skills
• Strong collaborator

Preferred

• Ability to quickly qualify opportunities.
• Ability to sell intangible services.
• 1-2 years of sales and/or customer service experience.
   

HIRING SALARY RANGE: $66,000 - $99,150 annual base salary + commissions (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.