Receiving & Loading Dock Master (Maintenance)

The primary role of the Dock Master at The Charleston Place is to maintain a clean, organized, secure, and fully operational hotel loading dock to support daily operations. This position is responsible for receiving shipments as needed, coordinating deliveries, and assisting with group load-in and load-out activities.

Duties & Responsibilities

• Maintain the loading dock in a clean, clear, painted, and fully operational condition, including power washing and managing odor and pest control.

• Ensure all dock equipment remains clean, safe, and operational.

• Receive shipments for Purchasing and other departments as needed.

• Assist with group load-in and load-out activities.

• Serve as the hotel’s on-site authority for managing deliveries, delivery vehicles, contractors, and scheduling use of delivery bays and the loading zone on Hasel Street.

• Oversee trash removal operations, including management of the compactor and cardboard bales.

• Maintain the cleanliness and functionality of the freight elevator and report any malfunctions promptly.

• Keep the transfer switch room clean and organized, and ensure the storage cage remains locked at all times.

• Maintain company vans and trucks, including monitoring registration, insurance, fuel levels, tire pressure, and fluid levels. Coordinate maintenance and mechanic visits as needed and track vehicle usage.

• Make runs to the off-site warehouse as needed and time permits.

• Adhere to all safety, security, and emergency procedures. Respond appropriately during emergencies and correct hazards promptly.

• Follow security protocols regarding guest room and master keys, boiler and electrical rooms, engineering areas, and proper chemical storage.

• Keep the Chief Engineer or Assistant Director of Engineering fully informed of significant issues or unusual matters requiring attention.

Required Skills & Abilities

• Ability to operate hand and power tools.

• Ability to operate a pallet jack and a portable manual forklift.

• Ability to operate a power washer.

• Basic painting skills.

• Basic vehicle maintenance knowledge (checking tire pressure, fluids, etc.).

• Ability to utilize a work order management system with detailed notes and status updates.

• Strong communication skills and ability to collaborate effectively with departments such as Housekeeping and Stewarding.

• Ability to handle confrontational situations calmly and professionally.

• Flexibility in scheduling, including peak hotel periods.

• Willingness to learn and demonstrate initiative for professional growth.

Education & Experience

• High school diploma or equivalent required.

• Minimum of two (2) years of maintenance experience preferred.

Physical Requirements
 

The physical demands described here are representative of those required to successfully perform the essential functions of this role:

• Ability to lift equipment and supplies weighing up to 75 pounds.

• Ability to stand for extended periods, particularly during peak hotel hours or events.

• Frequent climbing, balancing, stooping, kneeling, crouching, and crawling.

• Regular use of hands to handle, reach, and operate tools and equipment.

• Ability to climb ladders.

• Clear vision for reading labels, instructions, blueprints, and reports.

• Adequate hearing for effective communication via radios and direct interaction with colleagues and guests.

• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.