About the role

Job Description

The Subscription Services Contract Manager is assigned on the subscription contracts for the Software as a Service (SaaS). The candidate is assigned to the contracts with Europe, Middle East, India and Africa to ensure the internal license orders, remote implantation, and yearly software updates are delivered. Moreover, the assigned candidate will be acting as a single point of contacts for our subscribers ensuring operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Accountable for:

Acceptance of R3 Handoff, creating and planning of Subscription Contracts on SAP
Own financials of assigned contracts and is SAP “Responsible Person”
Deliver on subscription scope of work including the internal license ordering, deployment, initial implementation, and yearly updates with the centralized deployment COE.
Compliance with Financial Excellence (FINEX) dashboards for owned contracts
Owning operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Responsible for:

Drive successful execution for the contracts (planning, resources, continuity and handover between resources)
Ensure seamless execution and drive consistency on contract delivery
Drive efficiency and productivity methods to execute more lenient and profitable
Handling customers communication, high-level engagement, and customer performance reviews

Required Qualifications & Certifications

Bachelor's degree in science or engineering from an accredited university or college
Experience in Digital Deployment and Delivery for at least 3 years
Strong interpersonal and leadership skills / ability to influence others and lead teams
Proven financial, analytical and organizational ability
Experience in working directly with customers within the digital framework

The Baker Hughes internal title for this role is: Services Specialist - Customer Contract Management

Aplyr's read

Baker Hughes is a leader in energy technology, focusing on innovative solutions for oil and gas, attracting engineers and specialists in diverse roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on innovation in energy technology enhances efficiency and sustainability.
•Diverse range of roles available, from engineering to finance, indicating growth and opportunity.
•Global presence offers opportunities for international career advancement and exposure.

What to watch

•Energy sector volatility can impact job stability and project funding.
•High competition in the energy technology market may affect growth prospects.
•Complex organizational structure might slow decision-making processes.

Why Baker Hughes

•Pioneers in integrating technology with traditional energy solutions.
•Emphasis on sustainability aligns with global energy transition trends.
•Offers specialized roles in niche areas like non-destructive testing and artificial lift systems.

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About Baker Hughes

Baker Hughes

bakerhughes.com

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Baker Hughes is an energy technology company that provides solutions for oil and gas exploration, production, and processing. The company focuses on delivering innovative technologies and services to enhance the efficiency and sustainability of energy production.