Project Manager, Client Service

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success. 

Who We Are: 

• Team-oriented and collaborative 

• Hard-working professionals who strive for excellence 

• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 

• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 

• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory 

What You’ll Do: 

Primary Objectives 

• Manage and retain existing client accounts 

• Penetrate multiple users 

• Provide excellent customer service 

• Grow client accounts 

• Send multiple screened, quality advisors per project asap 

• Contact client to obtain new projects 

• Push events, teleconferences or new advisors 

• Penetrate userbase 

• Convert Trials to full clients through excellent service during trial period  

Key Responsibilities 

Project Management 

• Understand client requests and create outline with screening questions 

• Conduct topical and company research for projects 

• Contact client to clarify project if needed  

• Communicate scope of project to assigned junior project managers (if applicable) 

• Execute and complete projects within discussed timeline