About the role

Aplyr's Quick Take

This role is about managing the guest experience at a hotel, ensuring high service standards and handling guest interactions. You'll lead a team, coordinate with various departments, and implement improvements based on guest feedback. It's primarily an individual contributor role with some leadership responsibilities.

Good fit

Ideal candidates have 2+ years in guest services or front office management, with strong communication skills and a passion for hospitality. Those who thrive in fast-paced environments and can multitask will do well here.

Worth noting

The salary range is competitive for the hospitality industry, and there are several employee benefits including hotel discounts and complimentary stays. The role emphasizes personal growth and development within the company.

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Key Responsibilities:

Lead the guest experience team, ensuring high levels of service and hospitality.
Manage day-to-day guest interactions, responding to inquiries, requests, and concerns in a timely and professional manner.
Coordinate with other departments, including front desk, housekeeping, and F&B, to enhance overall guest satisfaction.
Monitor and analyze guest feedback and reviews, implementing improvements as necessary.
Handle VIP guests, special requests, and ensure personalized experiences.
Assist in training and mentoring staff to maintain service excellence.
Ensure that all guest touch-points, including check-in/check-out, room assignments, and amenities, exceed expectations.
Work with the Director of Operations to develop guest experience strategies, including surprise and delight initiatives.

Qualifications:

Bachelor’s degree in Hospitality, Tourism, or related field (preferred).
2+ years of experience in a guest services, guest relations, or front office management role.
Strong interpersonal and communication skills, with a focus on guest satisfaction.
Ability to multitask and remain calm under pressure.
Knowledge of hotel management software (e.g., Opera, PMS) is a plus.
Passion for delivering exceptional guest experiences and problem-solving in real time.

Pay Range: Salary $60,000 - $75,000

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC

Aplyr's read

Lore Group is a hospitality company known for its unique hotels and venues, attracting individuals passionate about delivering exceptional guest experiences.
Synthesized from recent postings & public sources

What's promising

•Lore Group offers diverse roles across hospitality, from security to management.
•The company focuses on unique guest experiences, appealing to creative hospitality professionals.
•Opportunities for internships in Amsterdam provide valuable industry experience.

What to watch

•Hospitality roles may involve irregular hours, impacting work-life balance.
•Limited public information about career progression within Lore Group.
•High guest expectations may lead to a demanding work environment.

Why Lore Group

•Lore Group operates a collection of distinct hotels and venues.
•The company emphasizes creativity in delivering guest experiences.
•Internship opportunities in Amsterdam offer exposure to European hospitality standards.

Aplyr’s read is generated by AI from public sources. Was it useful?