About the role

Aplyr's Quick Take

This role is about providing technical support to end users, handling everything from basic troubleshooting to more complex issues with hardware and software. It's primarily an individual contributor position focused on resolving support tickets, maintaining IT systems, and assisting with onboarding and offboarding processes.

Good fit

Ideal candidates have a few years of experience in technical support or IT roles, are comfortable with hands-on troubleshooting, and can manage multiple tasks efficiently. A proactive and detail-oriented working style will thrive here.

Worth noting

The role requires after-hours on-call support, which may not suit everyone. Additionally, the job involves a mix of routine tasks and project work, which could be appealing for those looking for variety.

About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Essential Duties and Responsibilities:

· Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system.

· Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.

· Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.

· Provide after-hours on-call support as required.

· Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.

· Set up A/V equipment and video conferencing software and support live meetings.

· Procure IT hardware and software application licenses.

· Monitor and respond to security alerts taking remedial action as necessary.

· Create and maintain technical user guides and IT procedures.

· Serve as project lead or technical resource for a variety of IT projects.

· Perform other responsibilities and tasks as assigned.

Skills & Tags

go azure ai data design

Aplyr's read

Jet Support Services specializes in comprehensive maintenance and financial solutions for business aircraft, attracting professionals in aerospace engineering and financial services.
Synthesized from recent postings & public sources

What's promising

•Offers niche expertise in business aircraft maintenance, appealing to specialists.
•Provides diverse roles from technical to financial, supporting varied career paths.
•Strong focus on customer support roles indicates commitment to client satisfaction.

What to watch

•Limited public information about company culture and work environment.
•Potentially high-pressure environment due to industry demands and client expectations.
•Specialized industry focus may limit broader career mobility.

Why Jet Support Services

•Focuses exclusively on business aircraft, setting it apart from general aerospace firms.
•Combines maintenance support with financial solutions, offering a unique service blend.
•Emphasizes technical roles, attracting skilled aerospace and engineering professionals.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Jet Support Services

Jet Support Services

jetsupport.com

View company

Jet Support Services, Inc. (JSSI) provides maintenance support and financial solutions for business aircraft, including engine and airframe maintenance programs.