About the role

Aplyr's Quick Take

This role is about maintaining high standards of protocol and decorum for the CEO's office and designated areas within the building. It's an individual contributor position focused on ensuring that the CEO's environment is always professional and secure, with no travel or external event responsibilities.

Good fit

Ideal candidates will have experience in corporate protocol or facilities management, with a keen eye for detail and strong organizational skills. A background in executive support or hospitality could also be beneficial, along with the ability to work independently and maintain confidentiality.

Worth noting

This position is strictly internal, with no travel or external event coordination involved, which may appeal to those looking for a stable, office-based role. The emphasis on maintaining decorum and managing protocol for high-level executives can be high-pressure, so candidates should be comfortable in a formal environment.

Job Title

Protocol Officer

Job Description Summary

Job Description

Job Title

Protocol Officer – CEO (Building & Premises Protocol)

Role Purpose

To safeguard the order, decorum, and executive standards of the CEO’s office and designated premises, ensuring a seamless, secure, and dignified environment at all times.

The role exists to enable the CEO to operate without distraction by upholding protocol excellence, precision, and discipline strictly within the building footprint.

Role Scope (Non‑Negotiable)

✔ CEO Office & CEO Floor
✔ CEO‑designated meeting rooms
✔ Internal building premises only

✖ No travel or airport protocol
✖ No offsite or external event support
✖ No PA or personal support responsibilities

Key Responsibilities

1. Executive Environment Stewardship

Act as the custodian of protocol standards for all CEO spaces within the building.
Ensure the CEO office, floor, and meeting areas are continuously presentation‑ready, reflecting professionalism befitting Group leadership.
Maintain discipline, order, and discretion across all CEO‑adjacent areas.

2. In‑Building Protocol Management

Manage protocol arrangements for senior leaders and external visitors attending meetings within the premises.
Ensure appropriate seating, room etiquette, movement flow, and reception standards are consistently applied.
Serve as the single point of protocol coordination inside the building.

3. Security & Facilities Alignment

Work in close partnership with Security and Workplace / Facilities teams to ensure access control, privacy, and safety around CEO engagements.
Coordinate room readiness, access permissions, housekeeping, and support services with precision and timeliness.
Identify and escalate any protocol, security, or infrastructure risks impacting the CEO environment.

4. CEO Meeting Room Governance

Own the end‑to‑end protocol readiness of CEO meeting rooms.
Ensure layouts, materials, signage (where applicable), and refreshments meet executive expectations.
Deploy a standardised protocol checklist to eliminate last‑minute gaps or escalations.

5. Standards, Conduct & Confidentiality

Uphold absolute confidentiality, discretion, and professional judgement.
Guide front desk, security, and facilities colleagues on expected conduct during high‑visibility engagements.
Intervene and course‑correct protocol deviations calmly and authoritatively.

Explicitly Out of Scope

Travel or flight coordination
Airport / airline protocol
Hotel, offsite or external events
Personal or administrative support to the CEO

Stakeholder Interface

CEO & CEO Office
Corporate Real Estate / Workplace
Security Leadership
Facilities & Front Office Teams

Experience & Capability Profile

Experience

10-12 years’ experience in protocol, executive administration, facilities roles
Demonstrated exposure to CXO or Board‑level environments

Capabilities

Strong command of executive protocol and behavioural standards
High attention to detail; anticipates issues before they surface
Calm authority under pressure
Influences without hierarchy
Impeccable personal presence and professional judgement

What Success Looks Like

CEO environment operates without protocol friction or escalation
Consistently high standards across CEO office and meeting spaces
Strong confidence from CEO Office, Security, and Workplace leadership
Issues surfaced early, managed discreetly, and resolved decisively

INCO: “Cushman & Wakefield”

Aplyr's read

Cushman & Wakefield is a powerhouse in commercial real estate services, attracting professionals skilled in property management, leasing, and investment management globally.
Synthesized from recent postings & public sources

What's promising

•Cushman & Wakefield has a strong global presence, enhancing career opportunities across various regions.
•The company offers diverse roles, from engineering to finance, catering to a wide range of professional interests.
•Recent hires indicate a focus on both traditional real estate roles and emerging fields like automation and robotics.

What to watch

•The real estate market's volatility can impact job stability and growth prospects.
•Limited public information about employee satisfaction and work-life balance.
•Global operations may require flexibility in working hours and travel.

Why Cushman & Wakefield

•Cushman & Wakefield's emphasis on both traditional and innovative roles sets it apart in the real estate sector.
•The company provides opportunities in niche areas like facilities automation and mechatronics.
•Its presence in major markets offers exposure to high-profile projects and clients.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cushman & Wakefield

Cushman & Wakefield

cushmanwakefield.com

View company

Cushman & Wakefield is a global leader in commercial real estate services, providing a range of services including property management, leasing, and investment management.