Contact Centre Agent

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

• Handle outbound and inbound calls to explain the Mini Vacation package and secure reservations.

• Maximize bookings by leveraging all customer touchpoints, including phone, email, and social media inquiries.

• Utilize lead sources as designated by management to drive reservation performance.

• Ensure that all scheduled bookings meet the established qualification criteria and are properly directed to the assigned showroom.

• Clearly communicate cancellation and modification policies and ensure compliance.

• Provide prospective guests with responsible, high-quality customer service.

• Demonstrate a strong understanding of all systems used and apply them accurately and efficiently in daily operations.

• Comply with company policies and procedures at all times.

• Demonstrate a “Count on Me!” attitude and deliver excellent service to all internal and external stakeholders.

• Adhere to assigned work schedules and maintain punctual attendance.

• Treat colleagues with courtesy and respect.

• Drive innovation by contributing to the improvement and development of processes and product offerings.

• Act with integrity in all aspects of the role by doing what is right, taking accountability, and delivering on commitments.

• Perform any other reasonable duties as assigned by management.

What You'll Bring

• Native-level fluency in Japanese, with the ability to handle telephone communications using natural and advanced honorific language (required)

• Tele-sales experience preferred but not required

• Ability to understand, accurately operate, and efficiently utilize internal systems

• Ability to maintain focus for extended periods

• Professional, friendly, and confident telephone manner

• Commitment to delivering consistently high levels of customer service

• Strong attention to detail with accuracy and thoroughness

• Positive, motivated, and proactive attitude

• Ability to learn, understand, and effectively use scripts

• Ability to learn and apply objection-handling techniques

• Ability to control and guide conversations over the phone

• Ability to meet and exceed productivity targets

• Ability to maintain positive working relationships with colleagues

• Strong time management and prioritization skills

• Comfortable working in a fast-paced environment

• Ability to set and achieve both individual and team goals

• Ability to present information clearly and respond effectively to questions from managers, colleagues, and customers

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.