Client Services Project Analyst

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

A Project Analyst (PA) at Epiq will serve to be the primary internal process monitor for the Client Services (CS) department. The PA will assist the Project Manager (PM) in tracking, organizing, processing, and promotion of client supplied data and workflows. The PA’s duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities. 
 
Essential Job Responsibilities

• Work as the single point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager as necessary. 
• Draft processing statements of work and Playbook(s) to be used by other departments in executing their portions of a project 
• Obtain, examine, and prepare client data for processing 
• Process data through Relativity Processing application 
• Troubleshooting and routine support of Relativity Processing and Workspace(s). 
• Utilize downtime to assist CS department in routine client requests. 
• Interpret client needs and PM instructions in order to accurately and efficiently pass them on to other operational groups 
• Assist in troubleshooting and resolving any client issues with delivered or hosted data 
• Monitor and report on the progress of client projects through the multiple departments at Epiq 

Qualifications & Characteristics

• Bachelor’s degree (B.Tech or equivalent) required
• Minimum 3+ years of experience in eDiscovery Client Services, Processing, or Hosting
• High technical aptitude with database programs, text editors, and review platforms
• Proficient knowledge of Relativity Processing
• Working knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets
• Highly organized and able to monitor and effectively record progress of multiple processes
• Availability to work extended hours as needed when client project loads increase
• Must be comfortable working in US business hours.
• Flexible working in any shift as per business requirements, including weekends.
• Possess excellent customer service, interpersonal, and communication skills
• Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail
• Proven ability to work well in a team-based environment
• Available to work on-call periodically during the week and on occasional weekends
• Ability to sit for extended periods of time

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.