Senior Director, Patient Access & Satisfaction

 

As Senior Director of Patient Access and Satisfaction, you play a pivotal role in shaping the first and most lasting impressions of our organization. We empower you to lead enterprise-wide access, scheduling, registration, and experience strategies that remove barriers to care while elevating patient trust and satisfaction.

You will have the authority, visibility, and cross-functional partnership to drive system-level improvements, align access operations with clinical and revenue priorities, and leverage data and technology to create seamless, patient-centered journeys. Your voice influences executive decisions, and your leadership directly impacts access equity, service excellence, and organizational performance.

Role Summary

The Senior Director of Patient Access & Patient Satisfaction provides enterprise leadership for all patient-facing access and experience functions, ensuring timely access to care, seamless intake, transparent financial counseling, responsive patient communications, and compliant medical records management. This role is accountable for patient satisfaction, access performance, and operational scalability across the organization.

Key Responsibilities

Strategy, Leadership & Governance

• Establish and execute the enterprise Patient Access & Experience strategy aligned to organizational growth and patient satisfaction goals.
• Lead and