Quote Support Specialist

WHO YOU ARE:

The Quote Support Specialist delivers accurate, compliant quotes for data center products and services by coordinating with Sales, Finance, Engineering, and other teams. The position requires attention to detail and process orientation in a fast-paced environment. You will act as a quality checkpoint—ensuring every quote meets pricing policies, product standards, accuracy requirements, and internal approval rules. This role is critical to maintaining data integrity, reducing order issues, and supporting a smooth quote-to-order process.

WHAT YOU WILL DO:

• Perform quality assurance reviews on sales quotes generated by Sales or CPQ tools.

• Validate pricing accuracy, product configurations, discount levels, and margin compliance.

• Ensure quotes follow company policies, approval workflows, and contractual guidelines.

• Identify inconsistencies or errors (pricing, product, terms, tax, SKU alignment, etc.) and work with Sales to resolve them.

• Maintain standardized QA checklists, processes, and documentation.

• Partner with Sales, Finance, Product, and Operations teams to clarify quote requirements or escalate exceptions.

• Update CRM/CPQ fields or internal systems when corrections are needed.

• Monitor recurring issues and recommend process improvements to reduce quote defects.

• Track quality metrics, turnaround times, and compliance trends for reporting.

WHAT YOU NEED TO BE SUCCESSFUL:

• 1–3 years of experience in sales operations, order management, pricing, quoting, QA, or similar support roles.

• Strong analytical skills with high attention to detail and accuracy.

• Experience using CRM/CPQ platforms (Salesforce, Revenue Management.).

• Proficiency in Microsoft Excel and Microsoft 365 applications.

• Strong communication skills and ability to collaborate with Sales teams.

• Ability to meet tight deadlines and manage multiple reviews quickly.

• Exceptional attention to detail

• Analytical and problem-solving mindset

• Ability to interpret pricing policies and approval frameworks

• Strong data accuracy and process compliance discipline

• Effective communication and team collaboration

• Time management and multitasking under deadlines

PREFERRED:

• Understanding of pricing structures, margin calculations, and discount processes.

• Familiarity with complex product catalogues (hardware, software, services, etc.).

• Experience in QC/QA roles or audit-focused environments.

• Experience supporting:

  • Data center, infrastructure, or services-based pricing models

  • Ramps, escalators, renewals, and OTC structures

• Familiarity with billing compliance, audit, or QA environments

• Comfort acting as an authority and educator with Sales partners

#LI-LS1

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.