Last Mile Coordinator

About Clutch:
We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. To learn more, visit clutch.ca.

About the role:
We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Last Mile Coordinator to join our Production Operations team. This role ensures the smooth, accurate, and efficient flow of vehicles through the production lifecycle while supporting operational coordination across Production, Last Mile, and vendor teams. You will help keep our production process on track, ensuring sold vehicles are prepared accurately and on time for delivery.

What you’ll do:

• Track and update daily, weekly, and monthly production targets to ensure accurate visibility into performance
• Monitor overall workflow and vehicle movement through all Production stages
• Work closely with Production teams to maintain schedules, timelines, and status updates
• Support daily team meetings with reporting, notes, and follow-up actions
• Schedule vendor appointments, confirm booking timelines, and ensure vehicles move in and out of vendor queues promptly
• Track vendor performance, turnaround times, costs, and escalate issues as needed
• Verify vendor invoices for accuracy before submitting for approval
• Maintain accurate and up-to-date records including MVI certificates, inspection reports, detail checklists, vendor invoices, and production work orders
• Ensure all required documentation is complete for sold vehicles before handoff
• Help maintain compliance with provincial regulations related to MVI, safety, and licensing
• Prepare daily and weekly production summaries for leadership
• Update unit status in all trackers, spreadsheets, and workflow systems (production boards, MVI trackers, vendor queues, etc.)
• Identify discrepancies, data gaps, and operational delays and escalate proactively
• Support communication between Production, Field Services, and vendors
• Assist with scheduling, coordination, and administrative tasks to keep the production floor running smoothly
• Manage supply inventory for the production office
• Support cross-departmental needs during peak periods and workflow surges

What we’re looking for:

• 2–3 years of administrative support experience in a professional environment
• Experience in automotive, production, manufacturing, or operational environments is an asset
• Experience in project coordination or project management is an asset
• Strong time-management skills with ability to prioritize tasks, meet deadlines, and adapt quickly in a fast-paced environment
• Strong communication, organizational, and accurate data-entry skills
• Proficiency with Slack, Google Suite, Airtable, Microsoft Office (Excel, Word, Outlook)
• Experience with production, inventory, or workflow systems is an asset
• High attention to detail with a proactive, solution-oriented mindset
• Ability to work full-time with flexibility for overtime or adjusted shifts based on business needs
• Able to pass a criminal background check and provide a clean driver’s abstract

Other items to note:
Communication: Clear and consistent updates with team members, vendors, and management
Problem Resolution/Analysis: Identify operational delays, documentation gaps, and workflow challenges and support efficient solutions
Customer Service: Support internal stakeholders with professionalism and follow-through
Team/Individual Contributor: Balance independent coordination with cross-functional collaboration
Working Conditions: On-site production environment with moderate physical effort and occasional lifting requirements

It’d be great if you have:

• Previous experience in automotive production, logistics, or reconditioning environments
• Experience with inventory management or production tracking systems
• Familiarity with vendor coordination and operational reporting
• Experience supporting fast-paced operational or production teams

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company at every level
• Competitive wages with a guaranteed hourly rate and consistent full-time hours
• Opportunity to work for an ambitious and fast-moving startup in the automotive space
• Join a growing team where your contributions have direct impact

Benefits:

• Opportunity for growth and advancement within the Production and Operations departments
• Competitive compensation packages designed to attract and retain top talent
• Comprehensive health and dental benefits starting on day one

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.