QTC - Contracts & Commercial Process Transformation Expert

Overview

Seasoned Contracts & Commercial Process Transformation Expert to lead end-to-end process standardization and transformation across the Quote-to-Cash (QTC) and Sales value chains. This role drives high-priority, cross-functional initiatives to simplify, harmonize, and optimize processes, ensuring scalability, compliance, and operational excellence. The expert will partner with leadership and global stakeholders to design future-state processes, implement digital solutions, and embed a culture of continuous improvement.

This position requires up to 20% travel.

SUPERVISION:

Report into GPO/GBS Process Management

Responsibilities:

 Process Design & Optimization

• Lead the design and implementation of standardized processes across the QTC and Sales lifecycles, mainly Contracting and involving Quote -to-Invoice, lead-to-close, billing and dispute resolution.
• Streamline interdepartmental handoffs to reduce manual touches and improve scalability.
• Collaborate with stakeholders to define unified and optimized process taxonomies, service delivery models, and performance metrics.

Transformation & Change Leadership

• Steer enterprise-wide transformation programs, shaping stakeholder-aligned future states for inventory, contracts, and sales processes.
• Facilitate workshops and Lean/Six Sigma sessions to identify gaps, determine & implement solutions, drive adoption, and embed continuous improvement.
• Lead change management efforts, including communication plans, training, and reinforcement of new processes and tools.

Technology Enablement

• Support ERP (SAP S/4HANA), Sales and Contract tools  and Microsoft Dynamics
  • Microsoft Dynamic Implementations by translating business requirements into optimized process solutions.
  • Partner with Technology and Operations teams to enhance digital tools, ensuring visibility, automation & AI, and data-driven decision-making.

Governance & Compliance

• Maintain and govern process documentation, ensuring adherence to global standards and policies.
• Implement controls to mitigate risks related to contracts, revenue recognition, and customer obligations.
•  Ensure audit readiness and compliance across Contract Management and sales operations.

Performance & Reporting

• Define, monitor, and report on KPIs to assess process effectiveness, scalability, and project success.
• Provide insights to leadership on trends, risks, and opportunities for improvement.

Leadership & Capability Building

• Mentor process analysts and coach teams in continuous improvement and project management methodologies.
• Build organizational capability to sustain operational excellence and transformation momentum.

Qualifications

• Bachelor’s degree in business administration, Finance, Accounting, Economics, Marketing, or Supply Chain; advanced degree preferred.
• 8–12 years of experience in QTC, Contract Management, sales operations, or process transformation within a global business environment.
• Proven track record in leading cross-functional initiatives, process optimization, and digital transformation.
• Strong knowledge of ERP and Sales and Contract tools ,SAP S/4HANA and Microsoft Dynamics
• Familiarity with Lean Six Sigma, BPMN, or other process design frameworks; certification (Green/Black Belt, PMP, PRINCE2) is a plus.
• Experience in shared services or Global Business Services (GBS) environments preferred.
• Strong analytical, communication, and stakeholder management skills, with the ability to influence across functions and levels.

Desired Attributes

• Strategic thinker with a process-driven mindset and ability to drive tactical execution.
• Skilled at balancing compliance, efficiency, and scalability.
• Comfortable in fast-paced, cross-functional environments.