Inbound Operations Supervisor, Day Shift

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site in Commercial Point, OH  to support our physical operations and plays a vital role in delivering the Babylist experience.

This role operates on a 4/10 schedule on Day Shift,Monday through Thursday from 7:00am - 5:30pm

What the Role Is

As an Inbound Operations Supervisor you’ll own the front door of the fulfillment center—leading the team responsible for ensuring every unit entering the building is accurate, compliant, and truly e-commerce ready. Inbound is the highest-leverage control point in the operation: what your team allows in determines whether we can pick, pack, and ship efficiently downstream. You’ll take ownership of a high-volume inbound shift spanning receiving and putaway, while helping scale the operation to support 2x growth.

Your day is spent on the floor—running dock operations, directing unload and putaway flow, and making real-time decisions that balance speed with accuracy. You’ll lead a team of hourly associates and a QA Specialist, ensuring vendor compliance, barcode scannability, and system-to-physical inventory alignment. You’ll work directly in HighJump WMS, partnering with Inventory Control and cross-functional teams to resolve issues at the source rather than passing defects downstream.

This is not a “learn into leadership” role. You’re stepping into an operation where inbound standards must be built, enforced, and scaled. You’ll be expected to hold inventory, push back on vendors or internal partners, and stop bad product from entering the building—even when it creates short-term friction—because protecting downstream execution is the priority.

Who You Are

• 3–5+ years supervising warehouse or fulfillment operations, directly managing hourly associates in high-volume environments (this is not an entry-level leadership role)
• Hands-on ownership of inbound operations (receiving, dock, putaway) at scale—you understand how inbound decisions impact pick, pack, and ship performance downstream
• Deep experience in DTC/e-commerce fulfillment environments—not traditional retail distribution, not manufacturing—where “pickable-ready” inventory standards matter
• Strong working knowledge of inbound quality requirements including UPC/barcode scannability, each vs. casepack handling, and first receipt validation
• Experience operating with a quality control / problem resolution function (QA, Problem Solve, Hospital, Exceptions) and understanding how to identify and contain defects at intake
• Comfortable holding product and enforcing standards—you will push back on vendors or internal stakeholders when inventory is not compliant
• Systems fluent in WMS environments (HighJump or similar)—you understand how item setup, dimensions, and configuration impact execution on the floor
• Proven track record of building, improving, and enforcing SOPs—not just following them
• Able to operate as both data-driven and floor-connected