Production Quality Supervisor, Amazon Leo Quality Assurance

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Amazon Leo Quality team is driven to develop a Quality System that is capable of scaling aerospace quality to volume and cost levels to meet end customer needs. This position will join the team at an exciting moment, with an opportunity to own quality system development and contribute to the design of requirements, processes, and systems used across the business.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
- Manage a team of quality inspectors and quality specialists, supporting a continuous manufacturing system.
- Standardize our processes and continuously improve our methods of predicting, and reacting to, performance of the production system.
- Manage the MRB process at production floor review the non-conformance and approve the disposition
- Perform the Root cause analysis to reduced NC
- Lead the work instruction (SOP) for quality inspection team

A day in the life
- Manage staffing plan to ensure high impact to the business and consistent quality to our customers.
- Communicate changes to documentation or process to the quality front-line support team
- Review the NC on production floor and perform disposition.
- Work with Quality Engineering team on improvement initiatives to improve yield and reduce non-conformance rates.
- Support investigations into internal and external quality issues. Support short term mitigation and long term corrective action of issues.
- Review the rework and lead salvage process
- Update inspection documentation, work order templates, and quality alert documentation.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

- 1+ years of people management experience
- 3+ years of quality assurance testing experience
- 3+ years of Excel (pivots, lookups, etc.) experience
- Experience identifying and solving complex problems through data analysis

Preferred Qualifications

- 3+ years of directly managing and leading a team of 3+ members experience
- Knowledge of Lean Six Sigma concepts and best practices
- Bachelor's degree in engineering, management, or technology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.