About the role

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: T&H Services

Job Title: IT System Support Specialist

Work Location: Guam

Labor Category: Full-Time | Non-Exempt (CBA - Union)

Pay Rate: $32.50 per hour

About the Role

The IT Support Technician provides Tier 1 and Tier 2 Service Desk support by identifying, researching, and resolving moderately complex technical issues. This role supports end users with computer systems, applications, hardware, devices, system access, and related technology concerns. The Technician documents, tracks, and resolves issues using technical expertise, troubleshooting skills, and available support tools and systems. Responsibilities include responding to phone, email, and online support requests while collaborating with team members and other departments to ensure timely issue resolution and a high level of customer support.

What You'll Be Doing

Install, configure, and maintain computers, printers, peripherals, operating systems, and approved software applications
Provide technical support by diagnosing and resolving hardware, software, network connectivity, and mobile device issues
Enforce cybersecurity policies and procedures while ensuring system functionality, security, and compliance standards are maintained
Support, troubleshoot, and resolve issues related to the Maximo system
Research, analyze, and recommend solutions for complex or non-routine technical problems
Assist in the design, testing, implementation, documentation, and deployment of new systems and applications
Develop user training materials and provide desk-side and remote training and technical support to end users

What We're Looking For

High school diploma or GED required; Associate degree in Information Technology or a related field preferred
Minimum of 2 years of experience in IT support, help desk operations, or systems administration
CompTIA A+, Security+, Network+, Microsoft, or other relevant technical certifications preferred
Experience supporting government, defense, or military IT environments preferred
Proficiency with remote support tools, ticketing systems, Windows 10, Microsoft 365, and networking concepts such as DNS, DHCP, NAT, and VPNs
Strong customer service, communication, problem-solving, and teamwork skills, with the ability to work independently and manage multiple priorities
Ability to work flexible schedules, including on-call, extended, weekend, and holiday shifts as required
Work may be performed indoors and outdoors in varying environmental conditions. Must be able to work in confined spaces, at elevated heights, and around potential hazards while using appropriate personal protective equipment (PPE)

US Pay Range

$32.50—$32.50 USD

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

Medical, Dental, and Vision coverage
TRICARE Supplemental
Critical Illness insurance
Company-Paid Life and Short-Term Disability insurance
Optional Long-Term Disability
Paid Leave
401(k) Retirement Plan
Identity Theft Protection
Employee Discounts
Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.

Skills & Tags

go aws ai mobile data design

Aplyr's read

Tlingit Haida is a tribal enterprise committed to economic development and job creation for the Tlingit and Haida people through diverse service offerings.
Synthesized from recent postings & public sources

What's promising

•Focuses on economic development for indigenous communities.
•Offers diverse roles from technical to administrative positions.
•Provides services to both government and commercial clients.

What to watch

•Limited public information about company culture.
•Potentially limited career advancement opportunities within niche markets.
•Dependence on government contracts may affect business stability.

Why Tlingit Haida

•Strong emphasis on supporting Tlingit and Haida communities.
•Combines traditional values with modern business practices.
•Operates as a tribal enterprise, offering unique cultural perspectives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Tlingit Haida

Tlingit Haida

thtbc.com

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Tlingit Haida Tribal Business Corporation (THTBC) is a tribal enterprise that provides a variety of services and solutions to government and commercial clients, focusing on economic development and job creation for the Tlingit and Haida people.