People & Communications Services Agent

People & Communications Services Agent (English Speaker) - Malaysia

Location: KONE Elevator (M) Sdn. Bhd. – Petaling Jaya, Selangor, Malaysia.

In KONE to support business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one-stop shop for all business services. KBS will help drive better efficiency, improving data quality and providing seamless end-to-end process expertise. KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business.

Why this role?

As part of KONE Business Services (KBS), this role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters. You will manage end-to-end HR processes for internal customers mainly across ANZ regions ensuring consistent service quality and compliance with country-specific guidelines.

What will you be doing?

• Secures that every request is being logged and maintained in a case management tool to track volumes and Service Level Agreements (SLAs).

• Works per guidelines and instructions to meet set SLAs and quality targets.

• Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important.

• Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.

• Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.

• Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration, maintaining employee files and information, and participating in team meetings, process analysis, and improvement actions.

• Process scope includes the following HR process areas: master data and reporting, recruitment, onboarding, talent management, reward, recognition, learning, and development.

Are you the one?

• Fluency in English.

• Education associate degree; preferably in Human Resources or Business Administration Experience.

• Excellent verbal and written communication skills, including active listening to the input of others and summarizing information to ensure they have been understood.

• Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward, recognition, learning, and development. Previous work experience within HR administration activities, in general, will serve to be beneficial.

• Understanding labor and social law requirements is an asset.

• Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook) and HRIS (Workday experience a plus) – being tech-savvy is a major plus in this role.

• Experience in working in a shared service center or call center is an advantage.

• Must be able to work in a fast-paced (but fun!) environment. Maintaining a positive attitude and providing exemplary customer service is essential – a positive experience for the customer results in a positive experience for all!

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team – we all have each other’s backs.

• Empathy and a true service mindset to ensure a great employee experience for service delivery.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/