About the role

IT Helpdesk Technician

About the Role

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system

∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)

∙ Install, configure, and maintain desktop hardware, software, and peripherals

∙ Manage user accounts, permissions, and access controls

∙ Troubleshoot and support desktop, laptop, and printer issues

∙ Escalate unresolved issues to senior IT staff as appropriate

∙ Provide accurate information about company IT services and products

∙ Suggest improvements to IT procedures and user experience

∙ Document support issues, resolutions, and feedback in a clear and concise manner

∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)

∙ Communicate clearly in English (additional languages a plus)

Qualifications

∙ 1–4 years of experience in a help desk or IT support role

∙ Strong troubleshooting and analytical skills

∙ Detail-oriented with excellent organizational skills

∙ Valid driver's license and reliable transportation

∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus

∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

What We Offer

∙ Competitive compensation based on experience and performance

∙ Comprehensive benefits package (medical, dental, vision, and retirement)

∙ 401(k) with company match

∙ A collaborative and supportive team culture

∙ Opportunities for professional growth and career advancement

∙ Employee discounts on company products

If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Skills & Tags

go ai product

Aplyr's read

Murgado Automotive Group is a prominent dealership network offering diverse roles, attracting professionals in sales, service, and management across multiple automotive brands.
Synthesized from recent postings & public sources

What's promising

•Strong presence in the U.S. automotive market with multiple dealership locations.
•Diverse job opportunities across various brands and roles, from sales to technical positions.
•Focus on customer service excellence, enhancing reputation and customer loyalty.

What to watch

•Highly competitive industry with pressure to maintain sales volumes.
•Potential for high turnover in sales roles due to commission-based pay structures.
•Economic downturns can significantly impact vehicle sales and service demand.

Why Murgado Automotive Group

•Specializes in a wide range of automotive brands, offering varied career paths.
•Emphasis on bilingual roles, reflecting commitment to serve diverse communities.
•Opportunities in both luxury and mainstream automotive segments.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Murgado Automotive Group

Murgado Automotive Group

murgadoautomotivegroup.com

View company

Murgado Automotive Group is a leading automotive dealership group in the United States, specializing in the sale of new and used vehicles, as well as providing financing and vehicle service.