Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Will consider candidates located in Atlanta, Wisconsin, Houston and Dallas

ESSENTIAL FUNCTIONS

• Utilizing the Account Management Plan, defines a relationship strategy that ensures all key decision makers and client "buyer" relationships are leveraged to drive individual wins and business results for the client company.  Builds relationship improvement plans and actions as needed to ultimately drive client loyalty and renewal.  As a trusted client advisor, creates a pipeline of future business opportunities and revenue driving or value-added strategic services for clients.

• Engages at least quarterly with client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities that have business impact to the client.  Translates client expectations and shares constructive feedback and important and relevant information with appropriate internal resources.

• Guides the client through a thorough analysis by knowing the client’s industry, current and future business trends and practices to accurately diagnose business strengths and weaknesses. Leverages internal partners to identify, collect and organize data for analysis and decision-making.  Develops strategies and plans, resulting in a systematic approach to addressing client needs.  Ensures that the customer perspective is the driving force behind business decisions and activities.

• Positions services and sells solutions by consulting with client executives, gaining commitment and coordinating implementation timelines.  Partners with the service team and internal departments to facilitate delivery of standard and customized services in a way that is appropriately sequenced to match client readiness and capacity.

• Leverages internal resources to facilitate the accomplishment of work goals with a focus on impact.  Ensures deadlines are met and keeps stakeholders informed of project status.  Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to new work structures, processes, requirements or cultures.  Ensures that self and service team are able to present recommendations and anticipated outcomes that clearly show how company products, services and ideas would meet client’s needs.  Ensures that all facilitated meetings serve business objectives while using appropriate interpersonal styles and considering the potential contributions of others.

• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed. Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties.  Must adjust effectively while working with different clients who have different structures, processes, requirements, or cultures.

• Meets regularly with the assigned service team to prepare for client presentations and develop result-oriented service plans. Develops and uses collaborative relationships to facilitate the accomplishment of work goals.  Effectively articulates and translates client goals and strategies to service teams and internal groups.

EDUCATION / EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent is required.  Bachelor’s Degree or equivalent work experience is required.  Master’s Degree in related field is preferred.

• Seven to ten years of experience in related field is required.  Must have experience managing relationships with senior leaders with varying styles in client organizations. Must have experience applying financial, industry and market trends to client situations.  Must have demonstrated multi-account/matrix environment management experience.

KNOWLEDGE / SKILLS

• Prior experience demonstrating business acumen with “C” level executives in an executive customer service environment.

• Ability to leverage relationships/partnerships to accurately forecast customer retention, attrition, and growth.

• Familiarity with HR strategic and operational functions is required. 

• Project management skills and meeting facilitation skills are needed, including follow up techniques for keeping projects on track.

• Knowledge of how to diagnose people or organizational issues in a corporate and small business environment. Including analysis of financial statements, researching current workplace trends and identifying system or process issues.

• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment. 

• Comfortable with technology solutions such as Microsoft Office suite and CRM systems.

• Excellent presentation and group facilitation skills.

TRAVEL REQUIREMENTS

Yes, up to 30% of time

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.