About the role
Location Overview
Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city’s eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.
THE POSITION
The Assistant Concierge assist Concierge in his daily and night operations, handling guest requests in a friendly and caring manner and organizing and leading the concierge team in order to ensure adherence to the hotel standards and procedures.
MAIN DUTIES AND RESPONSIBILITIES:
- Perform nightly auditing procedures, ensuring accurate reconciliation of daily transactions;
- Welcome guests upon check in and bid farewell upon check out;
- When the concierge is absent, answer all incoming emails from guests, potential guests and external visitors;
- Handle messages, mails and parcels addressed to guests and assist guests with luggage upon arrival and departure;
- When the concierge is absent, assist guests in their external activities (including, but not limited to: taxi reservations, gondola tours, boat rides, restaurant reservations, tickets for theatres, concerts, museums, exhibitions etc.);
- Collect Guests’ purchases in shops and buy tickets or any item requested for them;
- Assist guests while embarking or disembarking at the hotel pier; ensure that the peer is always clean and in good order;
- When the concierge is absent, organise and manage taxis and transfers in & out for guests;
- Answer all incoming calls in a friendly and caring manner, providing/receiving information and taking appropriate actions;
- Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel.
QUALIFICATIONS
- Experience in a similar position in 5* properties/international hotels;
- Fluent in Italian and English, both spoken and written. Any additional language is beneficial;
- Excellent communication and guest interaction skills and proactive approach;
- Working knowledge of Opera Cloud is beneficial.
BENEFITS
- Uniform and laundry services;
- Tickets Restaurant;
- Welfare Plan in line with your contract package;
- Complementary nights and discounted F&B and Spa rates in all Aman and Janu properties.
Aplyr's read
Aman offers unparalleled luxury experiences in hospitality, attracting professionals who thrive in delivering personalized and high-end services across global locations.
What's promising
- •Aman is renowned for its exclusive luxury resorts, appealing to high-end clientele.
- •The company provides unique, personalized guest experiences that set it apart in the hospitality industry.
- •Aman offers diverse career opportunities across prestigious global locations, from New York to Tokyo.
What to watch
- •The luxury focus may limit career opportunities for those seeking broader hospitality roles.
- •High expectations for service quality can lead to demanding work environments.
- •Limited public information about employee benefits and internal career progression.
Why Aman
- •Aman's properties are often located in remote, picturesque locations, offering unique work environments.
- •The company emphasizes a personalized approach, allowing employees to craft bespoke guest experiences.
- •Aman maintains a low guest-to-staff ratio, prioritizing intimate service and attention to detail.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Aman
Aman is a global hospitality company that specializes in luxury resorts and hotels, offering unique experiences and personalized services.
