Operations Manager - Days

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking an Operations Manager for our Days team with a passion for leadership and to support our Membership Services Representatives (MSRs). Our Membership Services team is made up of dedicated professionals who are passionate about helping our member community and skilled at uncovering the root causes of member issues.

This leadership role supports our Membership Services teams in Ireland and the U.S., who handle inquiries related to the app, hardware, data insights, and membership or billing issues. We’re seeking a highly motivated leader with a passion for delivering exceptional member experiences and inspiring others to do the same. The ideal candidate will bring a strong coaching mindset, a proven ability to develop high-performing teams, and a drive to lead with empathy and accountability.

Reporting to the Senior Operations Manager, you will lead and support a team within Operations, ensuring service delivery targets are met while providing first-class support to our members.

This is a hybrid role meaning 1 scheduled day per week will be remote and the remaining scheduled days based in our Limerick office in Ireland.