S37C Death Benefit Senior Administrator - Payment Authoriser

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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This role uses expert knowledge in the field of retirement fund administration – specifically in respect of authorization of the payment of Section 37C death claims, as set out in the Pension Funds Act. The individual will apply their knowledge, skill and experience in an operational environment through own efforts.

Role Description:

Attends to the above duties by:

• Complying with the provisions of the Pension Funds Act and the Rules of the Retirement Fund.
• Applying their ability to understand, interpret and apply various pieces of legislation to sets of facts. 
• Applying their ability to interrogate information to enable payment.
• Ensuring consistent compliant process execution through the exercise of discretion and sound judgment with regards to payments.
• Applying sound and defensible reasoning.
• Maintaining a tight case management audit trail in respect of all duties performed (which includes formal report compilation for each case).
• Performing ad hoc tasks.

Personal Effectiveness:

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal and operational results.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.

Skills, Qualifications and Experience required:

• Matric.
• Minimum of 5 years’ working experience with SuperFund and/or Protektor claims.
• Analytical skills and attention to detail.
• Excellent communication (verbal and written) interactive skills.
• Strong delivery focus.
• Ability and desire to understand and practically apply legislation and SOP’s.
• Ability to work in a team and independently.
• Computer literate with good working knowledge of MS Office: Excel, Word, PowerPoint and Email Systems.
• Working knowledge of Old Mutual internal systems (Chorus, Hyphen, DHA, Compass, EMS, EB Tax, etc.)
•  Must display excellent planning and organising skills.
• Ability to work under pressure.

Competencies:

• Decision Making.
• Planning and organising.
• Gaining Commitment.
• Initiating Action.
• Ownership.
• Sound consultation, collaboration and influencing skills.
• Detail focused, thorough, analytical, and diligent.
• Creative problem-solving skills.
• Technical Knowledge

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

26 April 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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