Technical Solutions Manager

Confirmed live in the last 24 hours

Zoro

Chicago, Illinois, United States

On-site

Posted April 30, 2026

Job Description

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Job Summary:

Own and drive technical solutions strategy and execution across Customer Service, defining the roadmap and capabilities that enable teams to improve and scale how work is executed through process optimization, automation, and AI-driven solutions.

Duties and Responsibilities:

Own the strategy, prioritization, and outcomes for technical system implementations across Customer Service, driving scalable improvements in efficiency, quality, and operational performance.
Identify, prioritize, and deliver high-impact initiatives that redesign processes, eliminate waste, and reduce manual effort through a combination of systems enablement, process optimization, automation, and AI capabilities.
Help gather business requirements and conduct RFPs for Customer Service tools and systems.
Lead the design, development, and implementation of scalable solutions and new systems integration leveraging APIs, RPA (e.g., UiPath), Google Apps Script, and AI tools, ensuring long-term sustainability and maintainability.
Partner cross-functionally with Engineering, Product Management, Customer Fulfillment, and other stakeholders to define requirements, influence prioritization, and deliver integrated, system-driven solutions.
Establish standards, frameworks, and best practices for solution design, process standardization, and automation to ensure consistency, scalability, and reuse across teams and workflows.
Drive adoption of new tools and capabilities by enabling and mentoring team members, leading training efforts, and building organizational proficiency in automation, AI, and process improvement approaches.
Monitor performance and own delivery of measurable outcomes (e.g., efficiency gains, hours saved, defect reduction), ensuring sustained impact over time.

Minimum Qualifications:

Bachelor's degree in Supply Chain Management, Business, Engineering, Technology, or related field.
5–8+ years of experience in operations, program management, or technology-enabled process improvement with demonstrated ownership of large-scale initiatives.
Strong problem-solving skills with the ability to translate business challenges into scalable, technology-driven solutions.
Proven ability to influence cross-functional stakeholders and drive alignment across multiple teams.
Effective and professional communication skills with experience engaging stakeholders at all levels, including senior leadership.
Self-driven and strategic thinker with the ability to identify priorities, build roadmaps, and deliver measurable results.

Preferred Qualifications:

Experience with automation technologies such as UiPath (RPA), APIs, Google Apps Script, SQL, or AI tools.
New systems scoping, planning, implementation and maintenance.
Experience with process improvement methodologies (e.g., Lean, Six Sigma) or equivalent practical experience.
Strong program management experience with demonstrated ownership of end-to-end delivery and measurable business impact.
Experience building scalable frameworks, systems, or reusable solutions beyond one-off improvements.
Familiarity with eCommerce, supply chain, or fulfillment operations.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.

Illinois

$86,800—$144,700 USD

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

goaiproductdesign