Director, Product Management, Cardholder Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Cardholder Services

Job Description Summary

Overview

Cardholder Services is a key part of Core Consumer Products driving product differentiation and shareholder value. The team is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition. They drive significant revenue and differentiation for the Company.
This role will provide subject matter expertise and support for CHS product suite.

Role

• Continuously identify opportunities for new product features, extensions and enhancements to support different market segments and meet customer needs.

• Provide thought leadership on competition, industry trends, product functionality, and the evolution of tools and strategies for potential improvements to the platform.

• Ensure seamless platform releases from all aspects of product deployment including high impact and differentiated product positioning, sales support, messaging, launch strategy and market segmentation to drive optimum growth.

• Provide product expertise for internal and external sales and customer interactions, as necessary.


All About You

• Extensive background in product development lifecycle delivery; demonstrated experience in developing innovative segment and product solutions

• Demonstrated experience quickly understanding, utilizing and evangelizing new technology

• Superior customer communication skills; excellent written and oral communication skills.

• Demonstrated ability to take accountability and drive to desired results with passion, ambition and aptitude.

• Self-motivated, thrives in the ambiguity that comes with a lean and agile team at the forefront of an evolving space.

• Expertise in product feature management, product development or business development, ideally in card payments, mobile payments, ecommerce and/or banking; merchant acceptance background is a plus

• Bachelor’s degree in business, technology or analytical field, or equivalent work experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.