Director, Global Adoption Strategy & Value Realization

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Through Missionforce, we empower civilian, defense, and intelligence agencies worldwide to operate with unprecedented agility and resilience in an increasingly complex environment. In today’s consumption-driven model, adoption and value realization are the primary drivers of growth, retention, and long-term impact.

We are hiring a Director of Global Adoption Strategy & Value Realization, Missionforce to lead this agenda across the global public sector. Operating at the intersection of Product, Sales & Partner Strategy, and government customers, you will drive how we convert platform capability into sustained product consumption and measurable mission outcomes at scale.
You will own the global adoption strategy, ensuring technology investments are fully leveraged to deliver sustained, enterprise-wide transformation in government agencies. This role focuses on making adoption systematic, scalable, and economically material across the global public sector business.

Responsibilities

Global Adoption Strategy & Value Realization
Define and operationalize the global strategy for adoption across the public sector.

• Establish North Star metrics linking product usage to mission and business outcomes

• Build repeatable value frameworks and standardize how success is measured

• Position adoption as a core driver of growth, retention, and expansion

Product & Commercial Alignment
Ensure adoption is embedded across product strategy, go-to-market execution, and customer success motions.

• Translate adoption insights into product priorities and roadmap influence

• Embed adoption into account strategy, renewals, and expansion motions

• Drive strategies to increase consumption of usage-based products

• Identify and address systemic barriers to adoption at scale

Executive Insight & Ecosystem Scale
Drive decision-making and scale adoption globally through leadership and partners.

• Deliver data-driven insights and recommendations to senior stakeholders

• Build structured narratives linking usage, value, and outcomes

• Enable partners and field teams to consistently drive value realization at scale

Essential Skills

• 12+ years of experience in top-tier management consulting or strategic roles within enterprise SaaS, with a strong track record of solving complex, high-impact problems

• Demonstrated ability to operate at the intersection of strategy, data, product, and commercial execution, including building and scaling frameworks or operating models

• Strong structured problem-solving skills with a focus on identifying root causes and driving actionable outcomes

• Advanced analytical and strategic thinking, with the ability to synthesize data into clear, decision-oriented narratives

• Deep commercial acumen in consumption-driven SaaS models, with experience working closely with Sales, Presales, Customer Success, and Partner teams

• Proven executive presence with the ability to influence senior stakeholders, along with strong product/platform understanding and experience working across global or complex environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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