Senior Manager, Technology Business Management

What is the opportunity?

The Senior Manager, Technology Business Management will be a member of the Technology Business Management team within the Strategy & Performance Management tower, Within the Tech Infrastructure Team. This role is responsible for generating the monthly bill-of-IT and developing analytical solutions that support critical decision-making across RBC. The Senior Manager will collaborate with stakeholders in S&PM and other towers to assess, research, and gather requirements for enhancing the reporting stack and creating new reports. Additionally, they will identify opportunities to automate volume feeds and recommend the decommissioning of redundant or obsolete portals

What will you do?

• Lead Monthly Stakeholder Engagement- Host meetings to share Apptio progress, review requirements, and align stakeholders on TI initiatives.
• Develop Reporting & Analytics- Build monthly reports and insights to support BAS, Finance, and Service Owner discussions, driving impact analysis for RBC lines of business.
• Support Roadmap Strategy & Communication-Assist the Director in roadmap development and communicate strategic updates to stakeholders, incorporating feedback.
• Stakeholder Requirement Management- Gather, document, and secure sign-offs on new requirements to ensure alignment with business needs.
• Executive Reporting & Chargeback Oversight- Deliver monthly reports to senior executives on chargeback allocations to LoBs and Apptio implementation progress.
• Cost Transparency Collaboration- Partner with Service Owners to clarify direct and indirect costs, enhancing financial visibility.
• Productivity Program Leadership- Create and maintain TI’s Wall of Numbers for the Productivity & Efficiency program, tracking key metrics.
• Operational Excellence & Innovation- Produce the monthly bill-of-IT, develop new reports, identify technology/process gaps, and drive automation opportunities to improve efficiency
• Reporting- Build excel or SQL models to drive analysis and communicates results to senior management
• Relationship Management- Facilitate ongoing communication and relationship-building with key stakeholders, collaborating closely with TI teams to drive continuous improvements in service offerings.

What do you need to succeed?
Must have:

• Bachelor’s degree or diploma in business management, computer science, or a related field, with a minimum of 5+ years of relevant professional experience.
• Collaborative Leadership: Demonstrates active listening, constructive challenge, and strong influencing/negotiation skills to drive alignment.
• Communication Excellence: Possesses advanced facilitation, presentation, and written communication skills.
• Relationship Builder: Excels at fostering partnerships and driving outcomes through influence, even without formal authority.
• Precision and Quality Focus: Maintains meticulous attention to detail and upholds high-quality standards.
• Technical Proficiency: Expertise in Microsoft PowerPoint and Excel for data analysis and presentation.
• Agile Adaptability: Thrives in fast-paced environments with competing priorities.
• Complex Problem Simplification: Ability to distill intricate concepts into clear, actionable insights for diverse audience

Nice to have:

• ITIL certifcation
• Proficiency in data management, including prvious experience with ETL tools
• Previous banking experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

#TECHPJ

#LI-POST

Job Skills

Analytical Thinking, Business Appraisals, Business Management, Business Process Design, Business Process Modeling, Configuration Management (CM), Financial Data, Financial Plan, Implementation, Requirements Analysis, Technology Business Management, Workflow Analysis

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-04-062026-05-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.