Fraud and Loss Prevention Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

GBS Fraud and Loss Prevention Team is responsible for assessing and mitigating potential revenue leakage and fraudulent activities encompassing OnStar services and Global Connected Customer (GCC) organization. The team oversees multiple OnStar enabled locations globally, including 3rd party provider call center sites. The role requires motivated, engaged, organized and a self-starter type of individual with strong analytic, technical and leadership skills. The candidate must demonstrate the ability to exercise a standard level of independent judgment, decision-making, accuracy, creativity and initiative.

What You’ll Do

• Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.

• Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.

• Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.

• Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.

• Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.

• Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.

• Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.

• Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree holder preferably Business, Finance or related discipline

• Fluency in conversational English, both verbal and written, is required.

• Highly analytical, with a focus on risk detection and fraud prevention.

• Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)

• Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes

• Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage

• 2 - 4+  years relevant experience on operations audit or fraud detection and investigation

What Will Give You A Competitive Edge (Preferred Qualifications)

• Possess a very high level of integrity - ability to work with highly confidential and sensitive information

• Fluency in conversational English, both verbal and written, is required.

• Flexible to work on nightshift, mid/day shift opportunities are minimal

• Flexible to work on holidays when required

• Possess a positive attitude and is highly reliable

• A team player and can comprehend department priorities and contribute towards organizational goals

• Attention to detail and accuracy

• Strong organizational and time management skills

• Highly analytical and ability to understand and solve complex/difficult issues, ability to identify potential risks

• Able to learn new things quickly, adapt to a diverse environment and to changing environment

• Able to work in a competitive environment

• Can confidently deal with ambiguity and learn on the fly

• Possess a customer centric mindset

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.