Hospitality Product Manager

DIGITAL PRODUCT MANAGER

[Growth Product Manager/ Restaurant Product Manager]

ABOUT THE ROLE: 

The Manager, Digital Product will be responsible for leading product management across our Digital commerce ecosystem including: management of our outsourced development resource to dictate first party website and app roadmap, martech and our business-development systems.

The role is critical to delivering an effective cross-channel guest journey. The Manager, Digital Product will be focused on executing strategic objectives across customer and business needs, creating a roadmap that ties back to business results, and managing day-to-day product delivery with an A/B test mentality. This role is directly responsible for delivering on KPIs that drive conversion, revenue, and profit.

Ultimately, you’ll be working hand in hand with the Director of Digital Experience to do everything necessary to keep product and revenue work moving forward. In this role you’ll work cross-functionally with technical partners, marketing, guest experience, and operations stakeholders to understand their needs, provide technical guidance, and enable these teams to reach their goals. This is a hybrid role that will require time in restaurants.

 

YOU WILL: 

• Lead product management capabilities for all digital customer experience ecosystems including ecommerce, martech systems, revenue (business development) systems, loyalty and giftcards.
• Run sprint planning, stand-ups, and backlog grooming with external engineering resources, including assigning, tracking, and following up on action items to drive topline revenue and meet conversion goals
• Work cross-functionally to ensure appropriate QA and launch timing for all digital offer related items
• Day-to-day ownership of the following systems:
• Loyalty backend (Sparkfly)
• Segment maintenance and exports (Bikky)
• Messaging engine (Klayviyo)
• Sales CRM (Hubspot)
• Lead troubleshooting and bug investigation/escalation for Dig Inn’s products and managed integrations, including triaging requests from guest feedback, restaurant operators and corporate stakeholders, this will include off-hours work
• Maintain and create documentation & training materials for new product features and overall system functionality  
• Lead a test-and-learn mentality aimed at finding quick opportunities to iterate and deliver results; quickly innovate, size opportunities, research, test, analyze, and further optimize our product suite
• Manage feedback loop from stakeholder and leaders to share roadmap updates, status, and evolution of roadmaps
• Do whatever it takes to push your workstreams towards success by effectively deploying resources, solving problems, motivating and communicating against moving timelines, and managing vendors and partners.

 

YOU HAVE: 

• 3-5 years of experience independently managing digital product roadmaps, ideally working directly with both engineers and vendors to build processes that drive scalability and operational excellence 
• Ability and desire to drive work forward independently, prioritizing trade offs against business goals 
• Demonstrated experience optimizing conversion funnels using experimentation and impact-driven prioritization
• Excellent problems solving abilities, a natural desire to learn and project management skills with strong attention to detail 
• Proactive communication style with experience connecting the dots across teams, levels, and disciplines; experience working with external technical teams is a plus 
• The ability to work in a fast paced environment and build meaningful relationships across teams and levels 

 

COMPENSATION:

Salary Range: $80,000-100,000/year

Our salary ranges are rooted in the desire to pay competitively relative to our organization's size and industry, reflecting just one part of the total compensation package;  additional compo