Product Manager

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Product Manager to lead initiatives that are foundational to delivering seamless, intelligent, and scalable experiences across our growing network of locations. You will own core parts of our platform that power critical growth drivers of our business - from novel consumer experiences to core infrastructure that ensure smooth operations and deliver values to our operators. We are looking for a systems thinker who can operate across both product strategy and technical execution. You thrive in ambiguous environments, can translate complex operational or technical needs into clear product requirements, and are motivated by solving problems that blend software, hardware, and physical space.

What you'll do

• Define and drive the product vision for core platform capabilities to ensure a seamless, scalable experience across the Metropolis ecosystem
• Translate business goals and complex requirements from our vast operations teams (including Accounting, Finance, and Sales) into prioritized roadmaps and technical specifications
• Lead product discovery and delivery using data, experimentation, and user feedback to achieve measurable outcomes
• Partner with Engineering and Operations to optimize system health, maintainability, and alignment with long-term architecture
• Execute the re-architecture of our operations applications and platform to align with a migration strategy for ERP, HCM, and EPM systems, ensuring data integrity and zero downtime for critical operations
• Spot chances to automate operational processes and resolve technical debt, ensuring we progress beyond basic "lift and shift" methods to optimize how field operators and internal teams handle user flows and transactions
• Manage end-to-end launches, encompassing everything from QA and testing to rollout and final adoption
• Support the design and execution of UAT scripts to ensure platforms are ready for field and internal teams
• Monitor and drive key performance metrics to improve reliability, scalability, and overall business growth

What we're looking for

• 5+ years in Product Management, specifically within Fintech, SaaS environments
• A strategic mindset focused on transforming an operations-heavy business toward a scalable, automated Software as a Service (SaaS) platform.
• Proven ability to manage products in a hyper-growth environment, balancing the need for speed and iteration with maintaining the stability of high-volume, transaction-based systems (processing billions of dollars annually).
• High level of technical precision and an understanding that absolute data accuracy is critical during complex system migrations
• Ability to push back on stakeholders when necessary while maintaining strong, collaborative relationships
• Motivated by scale, complexity, and the thrill of solving problems that directly impact the company's valuation and operational efficiency
• Demonstrated experience in a full-stack product environment, designing solutions that seamlessly blend software, hardware, and physical operational processes
• Exceptional focus on data integrity, governance, and transforming raw data into business intelligence and actionable insights for internal and external operators
• A proven systems thinker who excels at navigating high-ambiguity environments and translating complex, cross-functional operational needs into clear product requirements
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience in Workday, Oracle Fusion, or SAP S/4HANA migrations
• Deep understanding of Accounting and Finance (General Ledger, AP/AR, Financial Consolidation, and Payroll workflows
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