Product Manager, Payments

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

 

The Opportunity and The Team

We are looking for a Product Manager-Payments to lead our efforts in expanding and optimizing our global payments ecosystem. In this role, you will have the unique opportunity to own the roadmap for global acceptance and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world. You will work at the intersection of product, engineering, and partnerships, driving the strategy for our integrations with payment processors and acquirers. If you are passionate about the payments domain and eager to build scalable solutions that power the Subscription Economy, this is the perfect time to join our team.

 

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

 

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

 

What you’ll do

• Own the Global Payments coverage Roadmap: Define, own, and execute the product roadmap for global acceptance and payment coverage, ensuring comprehensive support for all payment processors integrated with Zuora.
• Drive Processor Integrations: Lead the end-to-end lifecycle of integrations with payment processors and acquirers, from technical scoping and design to launch and maintenance.
• Optimize Payment Performance: Analyze payment success rates and processing data to identify opportunities for improving authorization rates and reducing transaction failures across different regions.
• Collaborate Cross-Functionally: Work closely with engineering, design, and partner management teams to deliver robust payment solutions that meet the complex needs of our global enterprise customers.
• Serve as the Domain Expert: Act as the internal subject matter expert on payment gateways, acquirers, and alternative payment methods, providing guidance to internal teams and customers on best practices for payment acceptance.

Focal point for customer and partner communications: Work closely with the customers and the payment partners to be the face for communication during the US timezone and working with the engineering team and other stakeholders in Beijing and India.

About You

• Payments Domain Expertise: Proven experience in the payments industry, with a deep understanding of the payments ecosystem, including gateways, processors, acquirers, and schemes.
• Integration Management: Demonstrated success in managing complex integrations with payment processors and acquirers, with the ability to understand technical API specifications and integration workflows.
• Product Management: Strong background in product management, with a track record of owning a product roadmap and delivering features that drive business impact.
• Technical Aptitude: Ability to understand the technical nuances of payment integrations and effectively communicate requirements to engineering teams.
• Global Mindset: Experience building products for a global market, understanding the specific payment preferences and regulatory requirements of different regions.

Nice to Have

• Experience working with recurring billing or subscription management platforms.
• Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS.