Manager, IMX - Customer Marketing, Digital Commerce

Role Summary 

The Manager, Customer Marketing – Digital Commerce defines and leads GCM’s digital commerce activation strategy across China’s eCommerce, O2O, and social commerce platforms. 

This role owns the strategic translation of brand and portfolio priorities into platform-specific growth plans that drive conversion, revenue acceleration, and ROI improvement at scale. Operating with high autonomy, this JG10 leader influences cross-functional investment decisions and directly impacts digital channel P&L performance. 

Please note: This role is not fully remote. The selected candidate will need to be based in Shanghai and follow our hybrid work setup 

What You’ll Do for Us 

Define Digital Channel Growth Strategy 

• Own annual and long-range digital commerce strategy aligned to GCM growth agenda 

• Lead platform roadmaps across marketplaces and O2O ecosystems 

• Set mega-moment strategy (6.18, 11.11, etc), including investment prioritization, performance benchmarks, and orchestration across teams 

• Drive digital portfolio architecture including bundling, innovation launches, and price-pack optimization 

Drive Commercial & Financial Impact 

• Influence revenue growth, margin mix, and promotional ROI within digital channels 

• Partner with RGM and Finance on investment allocation and scenario trade-offs 

• Lead post-event performance analysis and continuous optimization frameworks 

• Shift digital conversations from tactical execution to strategic growth management 

Orchestrate Cross-Functional Execution 

• Align Media, IMX, Category, and Key Account teams around full-funnel strategy 

• Embed data-led optimization and predictive insights into planning cycles 

• Drive digital shelf excellence as a competitive advantage 

Perform other job‑related duties as assigned, in response to evolving business needs and market dynamics 

Qualifications & Requirements 

Required 

• Bachelor’s degree required; MBA preferred 

• 3-8 years experience in eCommerce, digital strategy, or platform marketing in China 

• Proven ownership of large-scale digital campaigns and revenue outcomes 

• Strong commercial acumen and P&L orientation 

• Demonstrated influence in matrixed organizations 

• Advanced analytical capability 

Preferred 

• FMCG experience 

• Experience shaping long-range channel strategy 

What We Can Do For You  

• Opportunity to shape portfolio decisions that impact brands, categories, and consumers at scale 

• High-visibility role partnering with senior Marketing, Category, and Commercial leaders 

• Exposure to enterprise-level strategy discussions within a world-class system 

• A strong platform to grow into broader strategy or category leadership roles 

• Competitive compensation, benefits, and development opportunities