About the role

Aplyr's Quick Take

This role is for a mid-level D365 Developer/Application Specialist focused on configuring and developing Microsoft Dynamics 365 applications, especially in Customer Service and Sales. You'll work hands-on with the platform team to improve and maintain the system, handling both development and configuration tasks.

Good fit

Ideal candidates are mid-level developers with practical experience in Dynamics 365 and a solid understanding of application lifecycle management. A detail-oriented, delivery-focused individual who enjoys hands-on work and continuous improvement will thrive here.

Worth noting

The position emphasizes a hybrid work model and offers the chance to deepen expertise in D365 and Power Platform. There's a focus on quality and maintainability, which may appeal to those who value operational excellence.

Job Type:

Permanent

Build a brilliant future with Hiscox

The Role

We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis.

The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery.

You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus.

This is a hands-on mid-level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery.

Candidate Profile

The ideal candidate will be a capable mid-level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation.

They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead.

They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes.

Desirable Experience

The following would be beneficial but are not essential:

Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace.
Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation.
Experience with Microsoft Copilot Studio or AI-enabled service processes.
Experience integrating Dynamics 365 with third-party systems.
Knowledge of Azure Functions, Logic Apps or Service Bus.
Familiarity with Power Pages or customer-facing portals.
Experience working in regulated, financial services or insurance environments.

Qualifications and Certifications

Relevant Microsoft certifications would be beneficial, for example:

PL-200: Microsoft Power Platform Functional Consultant
PL-400: Microsoft Power Platform Developer
MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Equivalent practical experience will also be considered.

Work with amazing people and be part of a unique culture

Aplyr's read

Hiscox specializes in tailored insurance solutions, attracting professionals who thrive in dynamic environments focused on niche markets and innovation.
Synthesized from recent postings & public sources

What's promising

•Hiscox offers a diverse range of specialized insurance products, catering to unique business needs.
•The company invests in technology, providing opportunities for tech roles like Data Scientist and Software Engineer.
•Hiscox's global presence offers employees exposure to international markets and practices.

What to watch

•The insurance industry faces regulatory challenges that can impact company operations.
•Hiscox's focus on niche markets may limit broader career opportunities within the company.
•Economic downturns can affect demand for specialty insurance products.

Why Hiscox

•Hiscox is known for its focus on specialty insurance, differentiating it from general insurers.
•The company emphasizes innovation in product offerings, appealing to creative professionals.
•Hiscox's commitment to niche markets allows for targeted risk management strategies.

Aplyr’s read is generated by AI from public sources. Was it useful?