About the role
- Are you looking for a fun, fast-paced, meaningful job?
- We are looking for a motivated, friendly, awesome person to be a part of our Client Service Representative (CSR) Team!
Could this be you?
ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Liaison between client and medical team
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Screening emergency patients and incoming specialty patients
- Managing medical records, charts, reports and correspondence
- Unlimited growth and promotions potential!
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
PAY RANGE: $16-$17 an hour based on experience
Job posting will close on July 31, 2026
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.Skills & Tags
Aplyr's read
VCA Animal Hospitals is a major player in veterinary care, employing a diverse team from veterinary technicians to corporate controllers.
What's promising
- •VCA offers extensive career opportunities across North America, from entry-level to specialized roles.
- •The company provides a comprehensive range of veterinary services, enhancing employee skill development.
- •VCA's large network supports career growth and mobility within the organization.
What to watch
- •High turnover in client service roles may indicate job dissatisfaction.
- •Limited public information about work-life balance and employee satisfaction.
- •Corporate structure might limit autonomy for individual hospitals.
Why VCA Animal Hospitals
- •VCA is part of Mars, Inc., providing stability and resources from a global corporation.
- •The company's focus on preventive care sets it apart in the veterinary industry.
- •VCA's integration with Mars Veterinary Health offers unique cross-brand collaboration opportunities.
Aplyr’s read is generated by AI from public sources. Was it useful?
About VCA Animal Hospitals
VCA Animal Hospitals is a leading provider of veterinary services in the United States and Canada, offering a wide range of medical, surgical, and preventive care for pets.
