Client Services Project Manager, Actimize

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. 

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases. 

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints. 

• Establish relationships and effectively communicate with key members of client team including business users and management personnel. 

• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues. 

• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model 

• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders 

• Create & manage project plans. Define project schedules, allocate resources and monitor progress. 

• Get involved in project at high level for functional and technical aspects. 

• Co-ordination of multiple projects amongst different internal teams and stake holders. 

• Align project objectives with company goals, and make sure project team is clear on objective 

• Plan for project contingencies and anticipate variations that may affect resources, successful implementation. 

• Follow the company Code of Ethics, procedures always. 

Have you got what it takes?

• Overall, minimum 2-5 years of IT Industry experience 

• 2 or more years of experience in an upper-management role, preferably in program management 

• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field 

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc. 

• Exceptional skills in leadership, time management, facilitation, and organization 

• Experience in managing stakeholders. 

• Working knowledge of Banking and Finance Domain is the MUST. 

• Outstanding knowledge of change management principles and performance evaluation processes 

• Proactive and energetics to run the program /s independently (or with minimal support) 

• PMP or Prince2 certification MUST 

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